Customer Service Representative

Company DescriptionBarnes Insurance Group (BIG), based in Bellevue, Michigan, is dedicated to serving the community with high-quality and tailored insurance solutions. As an independent agency, BIG provides competitive and comprehensive insurance options for Home, Auto, Farm, Business, Life, and Retirement coverage. The company's mission emphasizes efficiency, integrity, compassion, and exceptional customer service. BIG fosters a client-centered approach to ensure the best coverage at reasonable prices.Role DescriptionThis is an on-site, full-time position for a Customer Service Representative based in Bellevue, MI. The role involves providing outstanding customer support, addressing client inquiries, managing policy information, and ensuring customer satisfaction across our range of services. Daily tasks include handling customer interactions, maintaining a high level of customer experience, and assisting with any issues or requests related to our insurance products.QualificationsStrong skills in Customer Service, Customer Satisfaction, and Customer ExperienceProficiency in Customer Support and effectively resolving customer inquiriesAbility to build and maintain relationships with clientsStrong communication, organizational, and problem-solving skillsAbility to work independently and collaboratively in a team-oriented environmentPrevious experience in a customer service role is preferredBasic knowledge of insurance products and services is a plusHigh school diploma or equivalent required; additional certifications in customer service or insurance are a plus