Customer Service Representative

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.Why Pyle?Weekly pay every Friday via direct deposit10:30AM; Monday - FridayPaid vacation, PTO, and annual holidaysMedical, Dental, Vision and Life Insurance401(k) with Company Match; Annual Profit Sharing (100% employer paid)Short Term and Long Term DisabilityWellness Programs for yearly benefits discountSimply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we're dedicated to exceptional customer service and empowering our employee's success. If you're ready to build a career with a company that continues to lead the supply chain and logistics industries, we'd love to hear from you.To be qualified for this position, you should possess the following:1 year of prior customer service experience preferredExperience in a fast-paced work environment; strong attention to detailStrong familiarity with MS Office (Word, Excel and Outlook); basic typing skillsAbility to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a teamWillingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidaysCustomer Service Representative responsibilities include, but are not limited to:Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight chargesCoordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issuesScheduling delivery appointments and handle re-consignmentsCoordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipmentsEnsuring the accurate billing of shipmentsCompiling and delivering custom reports; performing daily audits of reportsDocumenting all customer interactions for follow up and record keeping purposesAssisting customers with "My Pyle" registration and utilization of our web siteMeeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.