Fun Customer Service/ Party Host - Spy Ninjas HQ

Position SummaryThe Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression. Primary Duties and ResponsibilitiesGuest Experience & EngagementGreet and engage all guests with energy, professionalism, and enthusiasm Check guests in, verify waivers, and provide clear information about their visit Answer questions, provide directions, and assist with guest needs in real time Support party experiences and ensure celebrations run smoothly and on schedule Create a fun, welcoming environment while maintaining organization and flow Sales & Retail OperationsProcess transactions accurately at the front desk and redemption areas Recommend attractions, upgrades, and merchandise to enhance the guest experience Scan, handle, and complete all retail purchases efficiently Maintain clean, organized, and fully stocked retail displays Support upselling initiatives through product knowledge and engagement Operations & CommunicationAssist with bookings, phone inquiries, and guest scheduling support Manage guest flow, wait times, and communicate delays clearly and professionally Complete incident reports and document situations accurately when needed Perform opening, mid-shift, and closing duties to ensure operational readiness Maintain cleanliness and organization of front desk, lobby, and party areas Participate in team trainings and meetings as required Requirements Qualifications for Success18 years of age or older High school diploma or equivalent required Strong communication and interpersonal skills Friendly, professional, and team-oriented mindset Ability to lead small groups or provide clear party instructions Basic computer, POS, and tablet proficiency Ability to multitask and stay composed in fast-paced environments Customer service experience preferred Must pass a background check Sheriff's Card Physical DemandsAbility to stand and walk for extended periods Frequent movement throughout the facility, including stairs Ability to lift up to 40 lbs Ability to clean and reset guest-facing areas (including light janitorial tasks) Ability to communicate clearly both verbally and in writing Work EnvironmentHigh-energy, fast-paced environment with elevated noise levels Indoor and occasional outdoor guest interaction Exposure to varying conditions when assisting guests outside Adherence to safety and infection control procedures