Business Analyst
Location: Fort Mill, SCDuration: Full TimeAbout IncedoIncedo Inc. is a high-growth Digital, Data and AI Transformation Specialist firm headquartered in New Jersey. We are a long-term strategy execution partner for Fortune 500 enterprises, operating at the intersection of business and technology across Banking & Payments, Wealth Management, Telecom, Hi-Tech, and Life Sciences.We are building Incedo 4.0 - an AI-native, execution-focused, founder-led organization designed for scale, speed, and long-term impact.Incedo delivers ROI from AI @ Scale through the “Power of 3”:• Deep domain expertise• AI & Data capabilities• Engineering & Operations excellenceRole Description: - Business Analyst We are looking for a Business Analyst to support the FOCUS initiative by working closely with Operations and Product teams to analyze, document, and structure the address change workflow.Client Onboarding , Wealth Management, Back Office Workflows focused on Account Life Cycle management.The primary goal of this role is to identify gaps, document current processes, and create clarity, enabling faster solution design and development using existing system components. Key Responsibilities -Workflow Discovery & Gap AnalysisWork directly with Operations teams to understand the current address change workflow (end-to-end)Identify:Process gapsInefficienciesManual steps and breakdownsBring structure to a fragmented and evolving workflow landscape Documentation (Critical Deliverable)Clearly document:Current state (as-is) workflowsPain points and operational challengesGap analysisCreate:Process flowsRequirement documentsStructured artifacts for downstream teams Enable Solution DesignHelp translate documented gaps into clear, actionable requirementsEnable teams to:Reuse existing capabilities (“lego block assembly”)Avoid reinventing solutionsProvide clarity on:What exists todayWhat needs to changeStakeholder AlignmentAct as a central liaison across multiple teams working on FOCUS/Beacon-related initiativesBring alignment where:Teams are working in silosObjectives and understanding differStructuring & PrioritizationHelp bring structure and direction in a fast-moving environmentSupport creation of:Input for roadmap discussionsPrioritized problem areas based on impact Required Skills & ExperienceStrong experience in:Business / Process AnalysisWorkflow documentation and gap analysisDocusign/eSignAbility to:Work with Operations teams and extract detailed insightsBring clarity in ambiguous, evolving environmentsStrong documentation skills:Process flowsFunctional documentationExcellent communication and stakeholder management Good to HaveExposure to:Financial services / wealth operationsAccount maintenance workflowsBasic understanding of:Systems, integrations, or workflow automation