Programs and Experience Manager

Job Summary:The Programs and Experience Manager is charged with managing the development of a broad base of community volunteers, who actively support the Food Bank of Northern Indiana's mission of creating a hunger-free community, in addition to managing all programs for the Food Bank to help generate avenues of additional revenue while helping to improve organizational relevance and sustainability.Essential Duties and Responsibilities:Create, develop, evaluate, and promote a volunteer utilization program from a diverse pool of active volunteers from the communities in the Food Bank's six-county service1) area, including but not limited to: individuals, businesses, faith-based groups, civic groups, academic interns and governmental agency referrals.2) Pro-actively Recruit, cultivate, and evaluate volunteers to ensure that the Food Bank is a volunteer site of choice in the community.3) Foster relationships with current volunteers for continued partnership and work with key staff to develop volunteers into donors.4) Represent Food Bank at volunteer recruitment fairs, Chamber of Commerce events, and Food Bank of Northern Indiana special events.5) Create materials related to the volunteer management program.6) Refresh current and develop new volunteer activities for Food Bank volunteers.7) Research and implement best practices for volunteer management.8) Maintain awareness relative to the field.9) Assist Agency Relations Director in helping Food Bank partner agencies develop and implement effective volunteer management programs.10) Participate in strategic planning and implementation for the Food Bank of Northern Indiana.11) Engage in financial resource development by actively seeking, soliciting and securing program resources through volunteer contacts and relationships.12) Engage in organization capacity-building activities.13) Adhere to Feeding America and Food Bank regulations and guidelines (e.g. food safety)14) Utilize Primarius and Mobile Team for program record keeping and data entry.15) Assist other departments with activities, providing volunteers and participating as needed (e.g. events).16) Provide excellent customer service to all potential donors, visitors, clients, and stakeholders.17) Ensure the development, implementation and financial health of organizational programs, including but not limited to: Food 4 Kids Backpack Program, Healthy Choices Market, Mobile Food Distributions, Senior Nutrition Program, SNAP, and others as appropriate.QualificationsBachelor's degree or five years equivalent experience in customer service, sales, or program management.Demonstrated ability to be a self-starter and work independently to achieve desired outcomes.Demonstrated fundraising success.Ability to effectively communicate (written and oral) and work well with a variety of stakeholders and to manage people from different socioeconomic and cultural backgrounds.Excellent communications, interpersonal and customer service skills; comfortable with public speaking.Ability to generate enthusiasm and interest from others for working on Food Bank programs.Ability to adapt quickly to a changing business environment, including learning and applying new training and knowledge.Demonstrated attention to detail and the ability to problem-solve, analyze data, make sound decisions, and manage projects.Must have a valid driver's license and be insurable through FBNI.Ability to attend work functions and appointments outside of normal work hours, including early mornings, evenings, and weekends as necessary.Performs all other duties as assigned by Executive Director and CEO.Demonstrated ability to organize and direct volunteers.Required Background, Knowledge, Skills, and Abilities:· Demonstrated relationship building.· Demonstrated ability to work with diverse groups with a team approach and successful results.· Ability to be a strong team player, work independently and collaborate with others as appropriate.· Exhibit strong verbal, written, presentation, planning, time management and organizational skills. Ability to write, edit and proofread correspondence and presentation materials for accuracy and style.· Must be detail-oriented, with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task.· Demonstrated negotiation and problem-solving skills.· Ability to make independent decisions.· Must have high integrity and a strong work ethic.· Working knowledge of Microsoft Office Suite and self-supporting as to computer and clerical needs.