Customer Support Specialist

Customer Support SpecialistEmployment Type:Full-TimeExperience Level:Entry–Mid LevelMake a real difference in people's lives — bring your people skills, and we'll provide the training.Serenity is looking for Customer Support Specialists who enjoy helping others and creating positive, supportive experiences. This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported.No specialized experience required. We provide full paid training so you feel confident in your role.About the RoleAs a Customer Support Specialist, you'll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress.You'll be a reliable point of contact who helps ensure each person's experience is smooth, supportive, and encouraging from start to finish.What You'll Be DoingProvide one-on-one support to individuals during scheduled sessionsOperate and monitor specialized program tools and technology (training provided)Encourage participants using positive practices such as journaling, goal setting, and reflectionMaintain accurate session notes and share updates with team membersHelp create a welcoming, respectful environment where people feel comfortable and supportedWho We're Looking ForWe care more about your ability to connect with people than your previous industry experience.This role is a great fit if you've worked in:Customer service or hospitalityRetail or sales supportEducation or coachingCaregiving or other people-focused environmentsIf you enjoy helping others feel comfortable, encouraged, and motivated, you'll likely thrive in this role.Requirements2+ years of full-time professional experience (any industry)Clear and professional communication skills, both verbal and writtenStrong interpersonal skills with patience and empathyReliable, punctual, and open to coaching and feedbackAuthorized to work in the United StatesAbility to pass a background check and drug screeningWhy Join Serenity?At Serenity, your work has a real impact. You'll be part of a team that focuses on growth, positivity, and helping others move forward.Benefits Include90% employer-paid medical, dental, and vision insurance401(k) retirement plan10 PTO days (15 after one year) + 10 paid holidaysOpportunities for advancement as the company continues to growA supportive, team-oriented culture where your contributions matterAbout SerenitySerenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.Serenity is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.In accordance with Colorado's EqualPay for Equal Work Act this position pay ranges $25-26.50 hourly.J-18808-Ljbffr