Implementation Specialist

Have you ever wanted to be an Employee Owner? We are looking for a motivated and skilled individual to join our team as the Implementation Specialist! SUMMARY: As an Implementation Specialist, this individual will transport and configure equipment at our client locations and perform basic connectivity and application set up during the implementation process. This person is responsible for providing customer satisfaction by ensuring the safe and timely delivery and setup of equipment. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Safely transport and configure equipment at client locations Complete basic connectivity setup such as printing, scanning, and faxing Properly decommission replaced equipment and return for processing Communicate with customers prior to and upon arrival at customer sites Communicate with the internal team regarding schedule and arrival Recognize and escalate issues when additional assistance is required Maintain company equipment and vehicles being used for deliveries Assist with larger and more complex implementations as needed Assist with warehouse tasks and remote connectivity support as needed Remain current on assigned training GENERAL REQUIREMENTS: Excellent time management skills Excellent analytical thinking and problem-solving skills Excellent customer service skills Able to handle structured and unstructured tasks while remaining organized Adaptable and detail-oriented Self-motivated, flexible, and take initiative Excellent verbal and written communication skills Prioritize customer service and client satisfaction WORK ENVIRONMENT: An Implementation Specialist spends most of their time traveling to and from client sites or in the warehouse. This person is required to drive in order to transport and install equipment and will communicate with the internal team to determine where they are needed most. QUALIFICATIONS: High School diploma or GED Experience troubleshooting equipment is a plus Pass IDOT/ODOT Physical Clean driving record Must be able to lift up to 50 lbs Who is PERRY proTECH? PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients’ challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation! Why Work Here? As an Employee Owned Stock Plan (ESOP) company, our employee-owners directly contribute to and benefit from our success, making it an ideal place to grow your career and build wealth.