Town Hall, Production Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryThe Town Hall Team is a highly collaborative group with a mission to curate and activate elevated moments of connection for the Comcast community and beyond. We are a team of dedicated producers, detailed event planners, logistics champions, and experienced technicians. Together, we manage Comcast’s Town Hall and the Ralph J. Roberts Forum, often referred to as the ‘heart and soul of campus.’ Town Hall includes conference room space, collaborative lounge spaces, an employee TechBar, Coffee Bar, and Comcast NBCUniversal’s marquee event space, the Ralph J. Roberts Forum. Named after Comcast’s founder, the Ralph J. Roberts Forum is a two floor, 500-seat amphitheater located in the heart of the Comcast Technology Center. With 56,000 square-feet of production space, full broadcast capabilities, and its Dolby Vision + Atmos cinema system, there is no other place like the Forum. Our team’s purpose is to activate this space and produce transformational experiences that engage, inspire, and connect. Learn more about the Ralph J. Roberts Forum here: https://comcastcentercampus.com/rjrforum/ The Production Manager plays a key role in shaping our programs by contributing to event development and supporting the execution of produced programs. These events may be hybrid, in-person, or fully virtual. The Production Manager reports to the Director of Production and collaborates closely with creative, administrative, and technical teams to ensure every element of a production meets the highest standards of quality and consistency. The range of programs produced are, but not limited to Employee Talks and Business Meetings Movie and Narrative Series Screenings Marquee Speaker TalksJob DescriptionCore ResponsibilitiesParticipate in client meetings and calls to provide production guidance and ensure event expectations are clearly defined and metCollaborate closely with the Director of Production, Production Managers, and cross-functional teams to maintain consistency in methods, systems, and best practicesReview all show assets to confirm quality standards are met and materials are production-readyProactively communicate missing assets, open questions, risks, or concerns in a timely mannerProvide creative input that helps shape event execution and improves departmental workflowsConsult with Conference Services and AV Operations as required to support event needsActively cultivate and maintain strong relationships with internal teams and external partnersDevelop new protocols and elevate existing workflows and operational standardsParticipate in ongoing professional development to stay current on industry trends, best practices, and emerging technologiesOversee assigned production vendor roles and functional areasSupport the growth and strengthening of vendor relationshipsCoordination & Event ExecutionParticipate in client calls and planning meetings leading up to events, as neededEnsure events are appropriately staffed with employees, vendors, and contractorsDevelop and manage production schedules, call sheets, and run-of-show documentsClearly communicate production requirements across all departments within established timelinesCollaborate with technical and production teams to ensure events execute according to design and creative intentTrack pre-production timelines to ensure key milestones and deadlines are metLead and host production meetings, cue-to-cue sessions, and technical rehearsalsContribute creative and operational input to enhance event execution and team processesDevelopment & OperationsExpand and maintain production vendor relationshipsDevelop, document, and refine operational protocols and workflow standardsBuild and sustain productive relationships with both internal stakeholders and external partnersCollaborate on and manage budgets when applicableTroubleshoot AV system and equipment issues, perform root-cause analysis, and ensure timely resolutionCoordinate and track quarterly maintenance schedules with vendor partnersManage vendor coordination systems and processesTrack billing and booking for auxiliary vendorsOversee onboarding processes for production vendors and contractorsManage and support the VNDLY contractor portal in collaboration with partnersMentor production co-ops and summer interns as assignedParticipate in the planning and execution of capital projectsHost and lead team meetings as assignedRequired Skills & QualificationsProficiency with web streaming platforms and RTMP workflows, including Teams Live, Vimeo, and AirmeetExperience with Panasonic and Sony PTZ camera systems, including operation and workflowExpert knowledge of live event and broadcast video workflows, including audio, video, lighting, staging, and set designStrong creative problem-solving skills and ability to manage multiple priorities simultaneouslyExcellent written and verbal communication skills appropriate for high-pressure production environmentsDemonstrated experience supporting broadcast, hybrid, in-person, and fully virtual eventsStrong administrative skills, including proficiency with Microsoft Office / Microsoft 365Minimum of 10 years of experience in broadcast, live entertainment, or corporate production environmentsProven track record of success in production management rolesFlexibility to work outside of standard business hours as required by event schedulesExcellent time management and organizational skillsAbility to work autonomously while collaborating effectively within a teamAbility to remain calm, professional, and solutions-focused under pressureStrong interpersonal and relationship-building skillsAbility to inspire enthusiasm and contribute positively to team culturePreferred Skills & QualificationsExperience with Evertz routing systems programming and operationFamiliarity with Crestron programming and control systemsWorking knowledge in Microsoft 365 Copilot and Air TableBachelor’s degree or equivalent experience preferredEmployees At All Levels Are Expected ToUnderstand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.DisclaimerThis information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.SkillsWeb Streaming; Problem Solving; Camera SystemsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 Years