IT Support/Operations Engineer

About BasetenBaseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products.THE ROLEWe are looking for an SF-based IT Support / Operations Engineer to join Basetenas we continue to scale our IT team. In this role, you will play a critical part inbringing our technical support entirely in-house to provide a seamless, high-touchexperience for all Baseten employees.As we continue to scale, you will be the primary point of contact for day-to-daytechnical issues, allowing you to have a direct impact on our team's productivityand overall office environment. This position is ideal for a hands-on problemsolver who enjoys a mix of hardware and software troubleshooting, user lifecyclemanagement, and maintaining the physical IT infrastructure of a modern office.While you will focus heavily on elevating our internal support standards, you willalso assist with systems administration and workflow automation as our companyevolves. This is a hybrid role based out of our San Francisco office, following ourstandard policy of three days per week in-person to ensure our physical officeand AV systems remain high-performing and reliable.ResponsibilitiesServe as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleetManage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and servicesOwn the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experienceMaintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employeesBuild and maintain a knowledge base of self-serve resources to reduce ticket volume and empower usersManage IT asset procurement, inventory tracking, and vendor relationshipsSupport new office buildouts and contribute to broader workplace IT planning as we scaleIdentify opportunities to automate workflows and eliminate inefficiencies across IT operationsAdapt to the evolving needs of a fast-growing company, taking on new challenges as they ariseSystems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services. Requirements4+ years of experience in IT support and administration, ideally in a high- growth or fast-paced environmentStrong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing toolsProven experience administering macOS at scale, with solid working knowledge of Windows environmentsHands-on experience with automation tools and a track record of streamlining IT processes and workflowsExcellent communication skills with a genuine passion for delivering great support experiencesStrong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environmentBenefitsCompetitive compensation, including meaningful equity. 100% coverage of medical, dental, and vision insurance for employee and dependentsFlexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)Paid parental leaveFertility and family-building stipend through CarrotCompany-facilitated 401(k)Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).Compensation Range: $125K - $170K