Warranty Submission Specialist

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people‐first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of delivering results, accountability, sense of urgency, success‐driven, and positive attitudes.Position Summary The remote Warranty Processing Specialist is responsible for preparing, submitting, and managing warranty labor rate and parts rate increase requests to automotive manufacturers. This role ensures the dealership is reimbursed at competitive rates for warranty repairs by collecting, analyzing, and submitting compliant documentation. The specialist serves as a key liaison between the dealership and the manufacturer to maximize warranty reimbursement opportunities.Key Responsibilities Review customer pay repair orders (ROs) in our software in accordance with manufacturer and state law requirementsCalculate average labor rates and parts markups based on qualifying ROsPrepare complete and accurate filing packages for submission to the manufacturer, including supporting documentation, summaries, and required formsEnsure compliance with manufacturer rules, guidelines, and deadlines to minimize denialsRespond to dealer and/or manufacturer inquiries, requests for clarification, or supplemental documentation in a timely mannerMaintain detailed records of all submissions and communicate filing status to dealership management when necessaryStay current with manufacturer policy updates and changes related to warranty labor and parts reimbursementOther duties and special projects assigned or approved by managementQualifications & Skills Needed 1-2 years dealership service department experience, such as warranty administration, service advisor, technician, service manager, etc.Proficient in Microsoft Excel and document preparationAbility to interpret and follow manufacturer policies and guidelinesExcellent organizational and time management skillsAdhere to stringent timelinesStrong written and verbal communication abilitiesAnalytical thinking and pattern recognitionAdministrative accuracy for documentation and record‐keepingProblem‐solving when handling manufacturer denials or requests for clarificationAbility to work independently and manage multiple tasks accurately in a fast‐paced environment with minimal supervisionIn Return for Your Expertise, You Will Receive: Excellent benefits including health, dental, and vision insurance, stock options, professional development opportunities, 9 paid holidays, and 15 days PTOA welcome "swag bag" with branded clothing as an official welcome to the teamThe chance to work for an organization that puts people first and fosters a culture of teamwork, integrity, communication, accountability, and positive attitude!Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to applyCompensation Range $45K - $52K yearly + bonus potential#J-18808-Ljbffr