Customer Service II

Job Title: Customer Service IILocation: St. Paul, MN 55117 - Onsite Duration: 06 months contract (potential to convert to permanent)Shift/Schedule: 9:00 AM - 5:30 PM Job DescriptionHandles a variety of customer service tasks, including:Purchase order entrySwaps and RMAsOther service-related requestsReceive purchase ordersEnter orders into internal systemsRoute orders to shipping team for patient requestsConducted remotely Industry background preferencesMedical device experience preferred, but open to other industriesAcceptable BackgroundsCustomer service in a medical device companyHealthcare or insurance customer service rolesOrder processing or process-driven rolesEducationHigh school diploma requiredTechnical SkillsProficiency with Outlook and ExcelComfortable working from email-based work queuesAbility to operate multiple systems simultaneouslyStrong attention to detailAbility to prioritize work in a high-volume, fast-paced environmentTransparent, professional communicatorStrong written communication skillsAble to hold professional conversations with internal and external partners Customer service & communicationBuilds relationships with clinical territory managers and field partnersPhone support required (team averages 50 60 calls/day; individual may handle ~4 5 calls)Communicates internally with supply chain regarding inventory