Member Experience Intern

Application deadline is 5 days after the date the role was posted.Thank you for your interest in Bellco Credit Union! We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You're a part of something more at Bellco-a place you can be proud of.LOCATION: Corporate DEPARTMENT: Member ExperienceFUNCTION DESCRIPTION:Responsible for providing support to the Member Experience Team, potentially including but not limited to the completion of Member Experience Reporting, analyzing comment trends, identifying member friction points, CRM testing, reporting, and clean-up.ORGANIZATIONAL RELATIONSHIPS:Reports to: VP of Member ExperienceSupervises: NoneContacts: Member Experience department, outside vendors, various internal credit union staffQUALIFICATIONS/REQUIREMENTS:Education: Must be a full-time student working toward a Bachelor's degree in business administration with preference for analysis and member/customer experience.Experience: A minimum of 2 years of college experience in a business degree program.Experience using Microsoft Excel required, preference granted for intermediate or advanced skills and the ability to work with complex models and large data setsFinancial services industry knowledge a plus.Skills: Must be a detail-oriented and a flexible team player with the ability to interact professionally with all Bellco staff and outside contacts.Motivated self-starter with good interpersonal skills who enjoys working with a team.Ability to work independently, set personal goals and schedule to achieve those goals.Strong analytical skills, with an ability to decide and take action by applying critical thought, intuition, experience, and judgment to the data available.Outstanding written and verbal communication skills including the ability to present to an audience.Proficient with organization, prioritization and multi-tasking effectively.Must be able to follow projects through to completion, work independently, and meet strict deadlines in a fast-paced environment.Ability to work well within an interdepartmental and collaborative team environment.Equipment: Software used regularly includes: Microsoft Excel, PowerPoint, Access, Member Connect (Sugar) CRM, Medallia, internal systems and applicationsOnline computer terminal keyboard and visual monitor, copier, fax, telephone, printer.ESSENTIAL FUNCTIONS:Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology.Support reporting needs from Member Experience survey and other feedback channels.Review existing operational activities in Member Connect (Sugar) CRM for necessary edits.Assist in testing of development in Member Connect (Sugar) CRMAssist in maintenance and creation of reporting in Member Connect (Sugar) CRM.Analyze and organize user feedback for Member Connect (Sugar) CRM.Process and analyze quarterly relationship survey alerts and data.Preparation of senior- and executive-level presentationsManagement retains the discretion to add to or change the duties of the position at any time.WORKING CONDITIONS:Office environment. Mobility to move throughout department and corporate offices.Must be able to lift and carry boxes and event supplies up to 50 lbs.This is a temporary internship for Summer 2026.Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.Exempt branch roles may earn quarterly bonuses for production and team goals.Exempt non-branch management roles may be eligible for an annual managerial bonus.