Service Technician, Metro

Job Title: Service Technician - Metro Reports to: Service ManagerAbout John Henry Foster:John Henry Foster (JHFoster) provides solutions for automation, robotic, and compressed air systems. We engineer integrated systems, distribute parts and equipment, and provide comprehensive long-term customer care and service. We promote a progressive culture by seeking opportunities for technology and searching for exceptional value. We are dedicated since 1938 to taking care of our 125+ employees and providing clients with world-class service. Join our team and make a difference.Summary:The Field Service Technician will work on-site at customer locations to repair compressed air issues including air compressors, blowers and vacuum pumps. Strong mechanical background desired with the ability to properly diagnose and solve problems on a variety of compressor systems; some electrical experience helpful. This person should have excellent communication and organizational skills, with the ability to work closely with customers to resolve issues in a timely manner; exceeding customer expectations and increasing overall customer satisfaction.Responsibilities:Communicate effectively with customers to resolve compressed air issuesMaintain up-to-date information related to compressor technology, on-going focus on sharpening mechanical and diagnostic abilities to ensure customer satisfactionAbility to learn how to assemble and disassemble compressors; to fully understand repair issuesUnderstand and abide by safety procedures and policiesAbility to quickly resource information/individuals when needing assistance to complete service callsWork effectively with customers to ensure call meets/exceeds customer expectations. Willing to go the "extra mile" to exceed customer expectationsOther duties as assigned by supervisor or managementQualifications:1-3 years of service repair experience preferredProfessionally trained in compressed air mechanics preferredAbility to multi-task and work well under pressure or deadlinesValid driver's license and clean driving recordWorking Conditions & Physical Demands:The noise level in the work environment is usually moderate.The employee is occasionally required to sit, stand, and walk.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Use of computer, phone and other general office equipment.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.