Program Specialist

About the RoleWe are seeking a Program Specialist to support the end‑to‑end lifecycle of our contingent workforce program—from requisition intake and supplier engagement to onboarding, assignment support, and offboarding.This role acts as a central point of contact for hiring managers, staffing suppliers, and contingent associates, ensuring a smooth, timely, and compliant program experience.We are seeking candidates who are within a commutable distance to Cambridge, MA. This is a hybrid role – it is expected that the candidate will be onsite at the client 3 days per week.Key ResponsibilitiesRequisition Management & Client SupportConduct requisition intake discussions and gather hiring requirementsReview, validate, and release requisitions to suppliersBuild strong relationships with hiring managersParticipate in client meetings and share program updatesSupport onboarding of new managers and re-engage inactive onesDocument client interactions and outreach activitiesOnboarding ManagementManage background checks, drug screens, compliance documentation, and I-9 completionEnsure accurate system access setup and onboarding formsConduct welcome calls and check-ins with new associatesTroubleshoot onboarding issues with suppliers and internal teamsAssociate Experience & Case ResolutionServe as the primary contact for associate inquiries via phone, email, and ticketing systemsResolve cases with accuracy and a customer-first approachSupport timekeeping, payroll, HR policies, and assignment status questionsMaintain accurate records in HRIS and VMS systemsAssignment Management & ReportingMonitor time and expense submissions; resolve discrepanciesTrack assignment end dates and coordinate changes with hiring managersMaintain accurate data in VMS, HRIS, and Power BI dashboardsSupport weekly and monthly reporting for internal and client stakeholdersOffboardingComplete all offboarding steps in accordance with internal and client standardsManage system deactivation, badge retrieval, and final documentationCommunicate next steps to all stakeholdersCompliance, SOP Management & Quality AssuranceMaintain SOPs and client-specific process documentationEnsure adherence to HR policies, co‑employment standards, and classification guidelinesIdentify service gaps and support continuous improvement initiativesSupport action planning based on client and supplier feedbackEducation & ExperienceBachelor's degree in Business, HR, Psychology, or related field; or equivalent experience3–5 years of experience in high‑volume workforce management, or contingent labor environmentsExperience with MSP or VMS systems, HRIS platforms (UltiPro preferred), Microsoft Office 365Familiarity with background check processes (pre‑adverse/adverse)Proficiency in data reporting and Excel analysisTechnical SkillsAbility to work across multiple systems simultaneouslySolid understanding of HR policies, compliance requirements, and co‑employment riskExperience generating accurate reporting and analyzing trendsQuick learner of new tools, workflows, and client-specific processesCore CompetenciesExcellent written and verbal communicationStrong customer service orientationCritical thinking and problem‑solving abilitiesHigh attention to detail and accuracyEffective time management and prioritizationAbility to multitask in a fast‑paced environmentProfessional presence and collaborative mindsetWork Conditions & TravelThis job operates in a hybrid environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.What We Provide You:The salary at hire is expected to be between $60-70k per year. Performance-based variable compensation may be provided as part of the compensation package.Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)Health Savings Account (Optum)Company provided Basic Life and Accidental Death and Dismemberment Insurance (New York Life)Voluntary Short and Long Term Disability (New York Life)Whole Life / Accident Insurance / Critical Illness Insurance (UNUM)Company-provided Employee Assistance Program (EAP)Commuter Benefits401K Plan; fully vested at third anniversaryNo maximum cap on PTO, take leave when neededPaid Holidays, and Floating Holidays each yearPaid Parental leaveDiscount programCore values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.PASSIONGenerating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.ENGAGEMENTWe embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.ACCOUNTABILITYTaking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.EXTRAORDINARY TEAMWORKCollaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.INNOVATIONWe strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.INTEGRITYIntegrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.