Director, Value Realization

Role Description This is a highly cross-functional role at the intersection of sales, customer experience, marketing, product, and data. You will define how we quantify, communicate, and operationalize customer ROI helping customers realize measurable outcomes while enabling Clarium to drive stronger retention and expansion. This role sets the methodology and tools that Customer Success Managers use to deliver and communicate value — making it a force multiplier across the customer portfolio. What You’ll Own Design and operationalize a repeatable ROI framework for prospects and customers. Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes. Develop a technical assessment methodology for evaluating prospective and existing customers, identifying fit, readiness, and value potential. Partner with Sales and Marketing to strengthen our commercial value narrative. Establish pre- and post-implementation baselines for each customer to measure realized outcomes. Create an initial value realization dashboard in collaboration with Product and Data teams. Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations. Translate operational and product outcomes into executive-level narratives that support customer expansion, retention and strategic decision-making. Participate in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions. Help shape requirements for AI-driven and agentic workflow capabilities. Identify opportunities to improve expansion, retention, and long-term customer value. Build the systems, processes, and eventually team structure needed to scale the function. Influence product roadmap decisions based on measurable customer outcomes. Drive measurable improvements in customer expansion and retention. Establish Value Realization as a core capability across the organization. Qualifications Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization. Strong executive communication skills with the ability to engage CFO, COO, and CEO stakeholders. Analytical mindset with experience translating operational data into business outcomes. Ability to design scalable operational frameworks, playbooks and measurement systems. Ability to work cross-functionally across Sales, CX, Product, and Data teams. Experience building processes and functions in high-growth environments. Comfort operating in ambiguity and creating structure from scratch. Healthcare technology or enterprise SaaS experience preferred. Benefits Target Base Salary Range: $140,000–$190,000. Incentive Stock Options proportionate to your salary. Fully remote, with a NYC co-working space available; 20–25% travel expected. Unlimited PTO. Top-tier health, vision, and dental benefits. 401K. The opportunity to build on a strong foundational team with deep data and engineering roots. Equal Opportunity Statement Clarium is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.