Financial Applications Support Manager (Remote - OR, WA, or ID)

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.We are currently seeking an experienced and collaborative Financial Applications Support Manager to lead our team of Application Support Analysts and System Administrators. This is a remote opportunity for candidates residing in Oregon or Washington, with occasional travel required. The salary range for this role is $120,340 – $150,425, depending on experience and qualifications.About The RoleThe Financial Applications Support Manager plays a critical leadership role in ensuring stability, functionality, and continuous improvement of OCCU’s financial technology environment. This position oversees teams responsible for supporting and maintaining core financial systems, partners closely with vendors and internal technology leaders, and leads complex initiatives across OCCU’s Drive and Financial Application platforms.You will manage the full lifecycle of financial application systems—from planning and release management through ongoing support and optimization—while balancing day-to-day operations with long-term strategic goals. Acting as an escalation point for advanced support issues, this role ensures systems remain secure, scalable, and aligned with organizational priorities.Key ResponsibilitiesLead, coach, and develop Application Support Analysts and System Administrators, fostering a highly engaged and skilled teamManage vendor relationships, system releases, upgrades, and backlogs of enhancements and defectsOversee Level 2 application support, escalations, on-call coverage, and after-hours support as requiredEstablish and manage metrics, SLAs, budgets, and work plans to ensure effective resource utilizationPartner with infrastructure teams, auditors, vendors, and peer technology leaders to resolve production issues and support complianceLead teams effectively through change while encouraging continuous process improvement and automationMaintain strong relationships with team members, credit union members, vendors, and professional organizationsWhat We’re Looking ForMinimum of five years of directly related experience supporting multiple business applications, including system design and project leadershipExperience within banking or financial services, including regulatory and compliance environmentsStrong knowledge of configuration design, controls, and PCI complianceHands-on experience with technologies such as SharePoint, Microsoft Office and Windows, SQL Server, ServiceNow, and web APIsExcellent organizational, communication, customer service, and troubleshooting skillsAbility to clearly explain technical concepts to non-technical audiences and quickly learn new technologiesPreferred QualificationsExperience with Agile/Scrum methodologiesBackground supporting digital banking or financial services platformsProcess improvement certificationsMobile computing support experienceITIL v4 or Agile/Scrum certificationsA bachelor’s degree in a related field—or equivalent experience driving measurable business outcomes—is required.Why Join OCCUOCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:Low-cost medical, dental, and vision insurance401(k) retirement plan with employer matchPaid time off plus 13 paid holidaysTuition reimbursement for eligible education and trainingCompany-paid long-term disability40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunitiesOCCU is an Equal Opportunity Employer and welcomes applications from all qualified candidates. If you’re passionate about technology leadership, collaboration, and making a positive impact, we encourage you to apply online by submitting your resume and cover letter outlining your qualifications and experience.