Technical Sales Representative

ABOUT CTI CUTTING DIESCTI Cutting Dies is a specialized tooling manufacturer serving the converting, packaging, and printing industries. We build high-quality steel rule cutting dies and related tooling that help customers run efficient, accurate die-cutting operations. As part of the DFC Manufacturing Group, CTI offers long-term stability, growth opportunities, and the support of a broader manufacturing network with 18+ locations across the United States.If you enjoy building relationships, solving technical problems, and helping customers improve their manufacturing processes, this is a strong long-term fit.POSITION SUMMARYThis is a customer-facing technical sales role. You will be responsible for developing and expanding customer relationships across CTI and CTE territories while serving as a key technical resource for customers and internal teams. The Technical Sales Representative supports both new and existing business by helping customers identify tooling solutions, documenting requirements, reviewing tooling performance, and coordinating communication between the customer and CTI/CTE.This role is critical to customer growth, technical problem solving, and long-term business development.WHAT YOU WILL DOSales and Customer DevelopmentDevelop and grow a customer base across assigned territoriesBuild relationships with existing customers while identifying opportunities for additional sales growthServe as the primary point of contact for special order requirements and technical support needsSupport cross-division sales opportunities across DFC operationsTravel to customer sites for scheduled meetings, sales visits, and product reviewsTechnical Support and Product ExpertiseAct as the key technical liaison between CTI/CTE and the customerAssist customer personnel in understanding tooling features for new products and new customer launchesReview tooling performance with internal technical teams and customersHelp customers improve their manufacturing processes by recommending effective tooling solutionsBecome proficient in machine operations associated with new products to better support customer needsDocumentation and CommunicationMaintain call reports and detailed customer visit documentationDocument customer requirements through SOPs and email communicationWork closely with internal departments to ensure alignment on customer expectations, product performance, and special requirementsSupport smooth communication between customers, sales, technical, and operations teamsWHAT WE ARE LOOKING FORMinimum 5 years of industry experience preferred, ideally from the carton production sideStrong technical knowledge of tooling, converting, packaging, printing, or related manufacturing processesAbility to create effective technical presentations and respond confidently to customer questionsStrong written communication skills and ability to document customer visits thoroughlyWorking knowledge of database systems, Microsoft Office, and related business softwareAbility to build credibility with customers and serve as a trusted technical partnerWillingness to travel as needed for customer support and sales developmentWHY WORK AT CTIOpportunity to combine technical knowledge with sales and customer relationship developmentBe part of a growing national manufacturing network through DFC Manufacturing GroupWork directly with customers to solve real production challengesStrong long-term career potential in a specialized manufacturing nicheVisibility across multiple divisions and opportunities to support cross-platform sales growthHelp customers improve the efficiency and quality of their operationsJoin a team where technical expertise and customer support truly matterThis is a role for someone who wants to build long-term customer relationships, solve technical problems, and help grow a business through both expertise and service.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTSRegular travel to customer sites and CTI locations as neededModerate noise environment with periodic exposure to plant floor conditionsFrequent standing, walking, and movement during customer visits and plant reviewsOccasional lifting up to 50 lbsAbility to present, communicate, and engage effectively with customers, managers, and internal teams