North American Training Manager

DescriptionPOSITION SUMMARY:NA Training Manager is responsible for designing, developing, and delivering comprehensive training programs for Master Fluid Solutions' Field Sales and Service teams. This role focuses on accelerating new hire onboarding, strengthening ongoing sales and technical competencies, and equipping teams, distributors, and customers with the knowledge needed to effectively position and apply Master Fluid Solutions' products and services. This position partners closely with Sales Leadership, Technical Services, Marketing, and Product Management to ensure consistent, high-impact training that drives revenue growth, customer success, and technical excellence across North America.Illustrative DutiesDesign, develop, and implement comprehensive training programs for Field Sales, Service teams, Distributors, National Accounts, and Customers of Master Fluid Solutions. Programs include, but are not limited to:Product knowledge and application trainingMetalworking fluid performance optimizationCRM utilization and sales process alignmentCase studies and real-world application scenariosCompetitive positioning and differentiationStrategic account management and consultative selling techniquesDrive training effectiveness and reinforcement by:Coordinating and ensuring follow-up actions with training participantsEstablishing post-training reinforcement plans (coaching tools, refreshers, field application)Tracking knowledge retention and field application of training conceptsDevelop and manage training collateral and content for North America in collaboration with global stakeholders, including:Sales tools, playbooks, and job aidsTechnical training materials and application guidesE-learning modules and facilitator-led training contentContinuous improvement of training materials based on feedback and performance dataLead ongoing capability development initiatives to enhance the effectiveness of Sales and Service teams by:Building advanced sales training programs (e.g., value-based selling, negotiation, opportunity management)Strengthening technical expertise in fluid application and troubleshootingEnhancing the team's ability to engage cross-functional stakeholders (e.g., operations, maintenance, engineering, and finance) within customer organizationsPromoting adoption of best practices across the commercial organizationPlan and deliver customer and distributor training seminars, including:Product application and performance optimization workshopsFluid management and cost reduction strategiesIndustry-specific best practicesSupporting Sales in leveraging training events to drive customer engagement and revenue growthMaintain industry knowledge and thought leadership by:Participating in metalworking, manufacturing, and technical training eventsMonitoring emerging technologies, industry trends, and competitive developmentsIncorporating relevant insights into training programs to maintain MFS's industry-leading positionMeasure and evaluate training impact, including:Sales performance improvementsNew hire ramp-up time and readinessTraining engagement and effectiveness metricsContinuous refinement of programs based on data and field feedbackPerform any other related responsibilities as needed.Position RequirementsMinimum RequirementsA Baccalaureate degree in the Science, Engineering or Technology field, plus a minimum of five years of related experience in the metalworking industry, including hands-on experience with metalworking machines and equipment; sales and marketing background desirable with three to five years of related sales and marketing experience.About the Organization Master Fluid Solutions is a well-established, international chemical company in the metalworking industry, offering fully competitive benefits and a matching 401(k).Master Fluid Solutions…a Great Place to WorkFollow the Golden RuleTell the truthSupport Innovation: we must innovate to thrive and surviveMake a commitment…keep a commitmentContinuously Improve - plan, do, check, act (PDCA)Outcome driven - not activity drivenStart with the end in mindCreativity before capitalA Bright Future…Master Fluid Solutions is a transitioning organization that is experiencing a new chapter of growth on a world wide basis. We are a strong company that has aggressive goals and expectations to grow our company 100% over a five-year period…and we are well on our way to meeting those goals. The culture is entrepreneurial, responsive, adaptive, and fast moving.A Proud History…Master Fluid Solutions was founded by Clyde A. Sluhan in 1951 not simply as a business for the sake of making profit but as a company dedicated to the improvement of manufacturing productivity to benefit mankind with a higher standard of living at an ever lower cost. He believed that he was put on the earth not to "pursue happiness", but to help others, and in the words of philosopher Leo Rosten, "to have it make some difference that (he) lived at all."A Great CompanyOur commitment to environmental responsibility and product stewardship is supported by extensive training of our associates, distributors, and end-users. We believe sound environmental practices that contribute to less waste, lower costs, and higher efficiency make good economic sense. We attract, retain, and develop Great People by fostering a culture that enhances creativity, continuous learning and improvement, teamwork, responsibility, and mutual trust.