Customer Service Specialist

Company Description Electra Products Agency (EPA) has been a trusted electrical manufacturers representative agency in the Indiana market since 1964. We focus on marketing and selling products that will help our distributors grow, with a strong emphasis on end user satisfaction. Our commitment to our mutual partners' success sets us apart in the industry. Role Description This is a full-time on-site role for a Customer Service Specialist at Electra Products Agency in Indianapolis, IN. As a Customer Service Specialist, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a top-notch customer experience on a daily basis. Qualifications Customer Support, Customer Satisfaction, and Customer Service skillsPhone EtiquetteCustomer ExperienceStrong communication and interpersonal skillsAbility to problem-solve and think on your feetExperience in a customer-facing roleDetail-oriented and organizedKnowledge of electrical products is a plus