IT Technician II

POSITION SUMMARY: IT Tech II is an integral part of maintaining computer network infrastructure, computer peripherals, camera systems and security systems at Rocky Mountain Health Care Services (RMHCS). This position works in conjunction with the Director of IT and is responsible for mentoring and direction of the IT Tech I position. A successful IT Tech II will be a team player, have a desire to mentor and teach others about RMHCS IT systems and have technical IT expertise to solve a variety of issues.MISSION: Improving lives, Optimizing wellness, Promoting independenceResponsibilities And DutiesESSENTIAL JOB FUNCTIONS:Coordinates tasks, mentors and directs IT Tech I to ensure satisfactory project and task completionInstallation and support of wired and wireless networks and infrastructureMaintains and installs wired and wireless computer devices and networks Maintains and installs VoIP Phones and supporting network infrastructure Ensures network & systems security by working with Systems Administration and Director of ITTroubleshoots determining causes of operating errors and researches solutionsTrains customers on how to use email, Commercial Off The Shelf (COTS) Software and other applications Sets up new customer computers and manages access to appropriate shared files and systems necessary to their job dutiesSets up new user access to email, cell phones, desk phones, computer systems and networksSets up Telecommute workers to work from home using VPN and Cloud based solutionsMaintains camera systems ensuring access to these systems remotelyMaintains building security systemsMaintains, manages and documents inventories of printers and peripheralsResponsible for maintaining documentation on computer, staff and peripheral inventories Maintains Antivirus software, software updates/patches, etc. on all computer equipment Maintains audio visual systemsReports issues or work requests to contracted IT vendorReports any participant or staff incident in proper documentation formsOther duties as requested/assignedMinimum High School Education or GED equivalentMinimum of 2 years experience with computers, networks, software, programming, etc. Associates Degree or above in a related discipline preferredCertifications are highly desired. (A+, Network+, MCSE, MCSA, MCDST, MCITP, MCTS, etc.) 3 years experience with Helpdesk support may be accepted in lieu of educationThis position requires high technical aptitude, a positive attitude, and a willingness to learn new things. Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Basic typing skills and experience supporting common Commercial Off The Shelf (COTS) SoftwareThe ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things This ad will be listed for a minimum of 3 days and is expected to close on October 30th, or as soon as the top candidate is selected.We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, PeakMed, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.