AV Technician

AV TechnicianLeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.Location: Seattle WA - Onsite Duration: 6 monthsDescription/ResponsibilitiesYou are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations.ResponsibilitiesTroubleshoot hardware and software problems with Apple products, including desktop and laptop hardwareBuild and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencingCreate accounts for new hires. Deploy and support software to end-usersRespond to support requests in the IT Helpdesk both in person and via a ticketing systemManage inventory for hardware and softwareRequirements2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc. Knowledge of administration of Apple computer products using enterprise management tools Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude Solid problem solving skills Ability to lift heavy equipment (50+ pounds) as needed