People Operations Coordinator

ONLY APPLY IF LOCATED IN - SF, CA, Seattle, WA or NY, NYAbout the RoleWe are looking for a detail-oriented and organized CW Program Coordinator to manage the day-to-day operations of our Contingent Workforce (CW) Program. This role will focus on processing contractor lifecycle activities in VNDLY, coordinating onboarding and offboarding, maintaining accurate worker data, and supporting contractors, managers, vendors, and internal teams.You will work closely with the CW Program Manager and partner with People Services, IT, Finance, staffing vendors, and payroll vendors.What You’ll DoWorker OperationsProcess contingent worker activities in VNDLY, including:Creating worker recordsCreating and updating work ordersOnboarding and offboardingContract extensionsAssignment changesProfile updatesVendor-to-vendor transitionsManage VMS records from start to finish, including new vendor setup.Coordinate contractor day-one readiness, including:System accessEquipmentBadgesManager communicationsManage contractor offboarding and confirm access is removed on the worker's final day.Support contractor onboarding and new-hire onboarding (NHO) sessions, including scheduling, materials, and coordination with People Services and the onboarding team.Monitor and respond to requests through the CW inbox, Jira, and Slack.Answer routine questions, resolve issues, and route complex requests to the appropriate team.Support timesheet, billing, and payment issues by:Following up on missing or incorrect timesheetsTracking timesheet approvalsReviewing invoice and PO issuesIdentifying billing discrepanciesWorking with Finance and vendors to resolve problemsKeep contractor records and rosters accurate across VNDLY, Workday, and vendor systems.Pull data and prepare information for monthly program reporting.Program AdministrationMaintain program documentation, Google Drive folders, knowledge-base content, forms, and templates.Manage program communications, including:CW inboxGoogle GroupsDistribution listsSlack channelsProgram announcements and updatesSupport vendor management by:Collecting monthly vendor metricsUpdating vendor scorecardsScheduling quarterly business reviews (QBRs)Tracking vendor action items and follow-upsWhat We’re Looking ForRequired2+ years of experience in HR Operations, Staffing/Recruiting Operations, People Operations, or Program Coordination.Strong organizational and attention-to-detail skills.Ability to manage sensitive and confidential worker information accurately and professionally.Ability to manage multiple deadlines and changing priorities.Strong written and verbal communication skills.Reliable, responsive, and comfortable handling time-sensitive requests.Strong customer-service and problem-solving skills.Comfortable working with multiple teams and external vendors.Proficiency with Google Workspace, especially Docs and Sheets.Proficiency with Slack.PreferredExperience with a VMS or HRIS, such as:VNDLYWorkdayFieldglassBeelineSimilar systemsExperience in the staffing industry or contingent workforce programs.Interest or experience using automation and AI to improve processes.