Lincoln Nissan Service Technician

Job Description Description:Overall Responsibility:The Vehicle Technician plays an extremely important role in customer satisfaction and the overall continued success of Miller Auto Plaza. The position is utilizing education and experience to diagnose the different sources of automotive problems and swiftly and accurately repair the diagnosed issue.Key Areas of Responsibility:Partner and communicate with all department employees as necessary.Write vehicle damage repair estimates.Repair broken or worn mechanical components.Maintain repair and service records.Install equipment, components and systems.Repair electrical wiring, circuits and fixtures.Maintain and execute Safety guidelines, policies and procedures at all times.Responsible for keeping work area clean and organized, free of debris and trash.Any other duties deemed necessary by management.Understand and comply with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Comply with all laws and regulations pertaining to hazardous materials. Report any deviations to management.Maintain and execute health and safety guidelines, policies and procedures at all times. Including, but not limited to company expectations, state and federal laws, OSHA, Red Flags, Privacy and OFAC.Maintain and wear all required safety and health personal protective equipment in the manner recommended by the equipment manufacturer.Other duties as deemed necessary by management.Requirements:QUALIFICATIONSMust be presentable and professional appearing at all timesMust have valid driver’s license and good driving recordHigh school diploma or equivalent requiredAutomotive education preferred2-3 years applicable experience preferredGood organizational skills and time managementExcellent written and verbal communication skillsExcellent listening skillsKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsProduct knowledgeEXPECTATIONSAbility to demonstrate Miller Auto customer service practice and principlesAbility to set priorities and focus on the task at handAbility to demonstrate Miller Auto and ValuesAbility to manage time effectivelyMISSION AND VALUESTo deliver a Five Star Experience by serving our customers, employees and coworkers.Integrity. Earn the trust of our customers and employees by acting professionally, taking personal responsibility and always telling the truth.Respect. Live by the Golden Rule – treat customers and employees how we want to be treated, with respect and dignity.Empathy. Look at all situations through the eyes of our customers and employees and treat them with sensitivity and compassion.Teamwork. Value the contributions of all, recognizing that the performance of an empowered team results in a superior customer experience.Excellence. Exceed expectations through excellence in training, performance and communication – 100% effort every time.PHYSICAL REQUIREMENTSLight work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds or force frequently, and/or up to 20 pounds of force constantly to move objects.ESSENTIAL PHYSICAL REQUIREMENTSPulling, lifting, grasping, tactile sense, repetitive motions, seeing, hearing, talking, climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, and pushing.EQUIPMENT AND TOOLSPhone, computer, fax, copier, scanner, hoist, various hand tools, various power tools, shampooer, vacuum, car wash, power washer and various chemicals.WORKING CONDITIONSNoise, extreme temperatures and wet/humid.HAZARDSMechanical, electrical, chemical, explosive, burns, fumes, gases, dusts and odors.