Market Support Representative- East Region (REMOTE)

Market Support Representative - East Region (REMOTE) (2600007C) Primary Location: Not specifiedOther Locations UNITED STATESOrganization EquitableSchedule Full-timeAbout the Role At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives – a mission we've honed since 1859.The Market Support Representative (MSR) is a dedicated resource for brokers and customers in a defined market/territory. This role works closely with our Sales Executive and Account Management team to provide an overall simple yet powerful experience. The position focuses on meeting the pre/post‐sale needs of our customers, directly impacting the success of new business sales, persistency, and growth of the block of business. The MSR builds relationships at the broker and customer level and serves as a primary contact for customer needs.What You'll Be DoingEstablishes and maintains productive, professional relationships with assigned customers and brokersCollaborates with Distribution and all internal partners to meet customers' expectations, provide value‐added solutions, and support growth and persistency objectivesPartners with Sales, Executive, and Account Manager on renewal preparation, strategy, and deliveryEnsures timely and accurate delivery of all renewals and maintains renewal documentation and actionsAssists in pipeline management within Salesforce (CRM)Utilizes Salesforce to manage all service requests and documents all relevant customer and broker activitiesWorks with the Implementation team to ensure new groups are successfully activated and client expectations are metTakes complete ownership of all service‐related requests, follows up through completion, and confirms resolution back to customers to meet expectations and internal SLA'sProactively communicates with customers, guiding and educating them on all tools and resources available for their future needs by understanding our product portfolio and product detailsDevelops and maintains excellent working relationships with the Account Manager and Sales Executive in the assigned market/territory, as well as all other internal partnersClearly explains the value of Equitable, our business partnerships, and the strength of our productsMay provide a proactive outreach call to educate Clients and Brokers on Equitable's administrative policies and the EB360 portal after the implementation process is completeProvides sales support by managing RFP inventory and the Proposal Process, which includes reviewing RFP data, partnering with SE and Underwriting to underwrite and release a proposal, and ensuring proposals meet due datesStays up to date on market changes that impact clients and consults on how Equitable can support evolving needsThis position offers a remote work schedule that allows you to stay fully engaged with your team to provide outstanding, customer‐focused service during our core hours (8:30 AM–5:30 PM EST). Periodic office visits may be requested based on business needs.The base salary range for this position is $48,000–$67,000. Actual base salaries vary by skills, experience, and geographic location. Equitable also offers performance‐based compensation, including base salary increases, spot bonuses, and short‐term incentive opportunities. Eligibility for these programs depends on the role's level and functional area.For eligible employees, Equitable provides a full range of benefits, including medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please see the provided links.Qualifications2+ Years experience in Customer Service rolesExcellent organizational and time‐management skillsExcellent verbal and written communication skillsResults‐oriented and goal-driven with superior service delivery and collaboration skillsDevelops a high level of credibility with internal and external partnersInitiative-taker; works successfully both independently and interdependently within a team environment and mobile environmentStrong analytical and critical thinking skillsAbility to present complex information clearly, orally and in writingStrong computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint)Preferred QualificationsCollege degree preferred, but not requiredExperience in employee benefits or insurance preferred, or experience in a service‐relationship roleSkills Communicating Complex Concepts:Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.Cross‐functional Collaboration:Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.Knowledge of Insurance Operations:Knowledge of the full spectrum of activities, practices, tools and considerations for insurance operations; ability to apply knowledge of insurance operations to provide administrative support to the insurance business.Knowledge of Product Line:Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Planning and Organizing:Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.Relationship Building:Knowledge of the importance of creating positive relationships within the team and ability to develop trusting relationships by valuing others' concerns and contributions.About Equitable At Equitable we're a team committed to helping our clients secure their financial well‐being so that they can pursue long and fulfilling lives.We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well‐being, flexibility, and a culture of collaboration and teamwork.We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. ClickCareers at Equitableto learn more.Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.NOTE: Equitable participates in the E‐Verify program.If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email TalentAcquisition@equitable.com.#J-18808-Ljbffr