Front Desk Team Member

Front Desk Team Member We are looking for a motivated and customer-service oriented Front Desk Team Member to join our organization. As a Front Desk agent, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!Job ResponsibilitiesGreet visitors and provide them with superior customer serviceAnswer incoming calls and take messagesMaintain a neat and organized front desk areaSchedule appointments for customersCollect payments from customersIssue visitor passes and maintain visitor logUpdate customer information in the systemAssist in answering customers' inquiriesProvide general administrative and clerical supportMonitor office supplies and order new itemsEnsure compliance with all applicable regulations and lawsAssist with other duties as assignedRequirementsProvide excellent customer service to all guestsGreet guests in a friendly and professional mannerRegister guests and assign roomsAnswer inquiries regarding hotel services and registration proceduresHandle cash, credit, or debit card transactions with accuracySort, organize, and distribute mail, messages, and packagesAnswer incoming calls and direct them to the appropriate departmentsKeep records of room availability, rates, and occupied roomsMaintain the cleanliness of the lobby area and front deskBalance the daily transactions and complete the daily reportsEnsure the accuracy of guest bills and provide customer service during check-outPerform other duties as assignedStand for an 8 hour shiftOpen availability including weekends and Holidays