Community Relationship Manager

Job Summary: The Community Relationship Manager: This position acts as our client advocate and manages our clients’ relationships. The role will demonstrate excellent customer service to oversee support and service the business needs of our clients.Duties/Responsibilities: Main point of contact for our property customers for all support and service needs on ongoing projects and initiatives. Create and build rapport with customers including routine visits, calls, and emails. Create and coordinate all communications and meetings for properties. Maintain customer contact sheet tracker including new customers, modifications, etc. Assist with training materials and information for customers. Conduct customer surveys to evaluate and ensure customer satisfaction. Oversee day-to-day activities with properties. Ensure project dates and timelines are being met in a successful manner regarding the properties. Monitor and report progress to key stakeholders (internal and external) ensuring milestones are completed promptly. Work with Property Managers and keep them updated on contact information, changes, process revisions, maintenance, outages, service turn-up processes, resident connections and upgrade processes, monthly reporting, and more. Update internal team(s) and/or systems with changes to property management staff on each property. Work with Marketing and other team members to plan events, collateral, swag materials, etc. for the properties. Manage and conduct customer events. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Demonstrate a strong sense of initiative and urgency. Ensure project deadlines are met in a fast-paced environment. Team player. Ability to work well with all levels in the organization. Strong problem-solving skills. Working knowledge of Microsoft Office Suite. Ability to learn and demonstrate knowledge of other technologies. Education and Experience: High School Diploma or GED required. College preferred 3+ year’s knowledge and experience with account management/customer service. Property management knowledge and experience preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer Ability to sit, and perhaps stand for long periods of time. Must be able to lift, and load a minimum of 10 pounds