Community Interaction Representative (Day Time Shift)

About Comfrt:Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.About the Role: We're looking for Community Interaction Representatives to be the voice of Comfrt across TikTok, Instagram, and Facebook, creating positive and personalized experiences for our customers through comments, DMs, and social interactions. You'll answer questions, help resolve order and product issues, and bring Comfrt's brand voice to every interaction while partnering with our Customer Service and Fulfillment teams. This is a fast-paced, hands-on role for someone who is solutions-oriented, customer-focused, and comfortable working independently.Availability RequirementThis role requires availability for the following shifts:6:00am -2:30pm ET / 3:00am - 11:30am PT10:00am - 6:30pm ET/7:00am - 3:30pm PT2:00pm - 10:30pm ET/11:00am - 7:30pm PTPlease indicate which shifts you are available for in the application.Key Responsibilities:Respond promptly to customer inquiries across social platforms, including questions about product details, policies, order statuses, shipping, and deliveryEngage with customers through comments, DMs, story reposts, and tagged posts across TikTok, Instagram, and FacebookAssist with content engagement strategy, including reposting stories and interacting with tagged content and commentsMaintain Comfrt's brand voice across all customer communications and platformsDrive customer satisfaction through in-depth product knowledge and a solution-oriented approachManage order-related inquiries, including updates, modifications, cancellations, and replacementsCreatively investigate and resolve customer issues related to orders, products, and shippingBuild strong relationships with customers, fostering loyalty through positive and professional interactionsAssist in managing post-purchase communication via social platformsCollaborate with the customer service and fulfillment teams to ensure timely and accurate order resolutionProvide accurate, up-to-date information and escalate issues across departments as neededFoster a mindset of continuous improvement and bring feedback from customers to the broader teamPerform additional duties as neededRequirements:Prior experience in social media management, community management, or social customer serviceFamiliarity with TikTok, Instagram, and Meta Business Suite, Gorgias or ZendeskExperience with Shopify or similar order management platforms (preferred)Strong written communication skills with a keen eye for tone and brand voiceAbility to work independently and make sound decisions during off-hoursSolutions-oriented mindset with the ability to handle difficult customer interactions professionallyComfrt Clothing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.