Service Manager - BMW

06 May 2026tamuning, United StatesAftersales & TechniciansPermanent EmployeeJob Title: Service Manager-BMWDepartment: ServiceLocation: GuamPosition Type: Regular Full-TimeAtkins Kroll is seeking an experienced and results-driven Service Manager to lead our service operations in Guam. This role is responsible for driving operational excellence, leading high-performing teams, and delivering exceptional customer experience while ensuring profitability and compliance with OEM and company standards.If you are a strong leader with a passion for customer service, team development, and operational performance, this is your opportunity to make an impact.What you'll doLead, coach, and develop the service team to achieve performance targets and deliver best-in-class serviceDrive customer satisfaction by ensuring a seamless, professional, and high-quality service experienceOversee daily service operations including workflow, productivity, and repair order managementMonitor department performance, analyze gaps, and implement action plans to achieve business goalsEnsure compliance with OEM standards, warranty policies, and regulatory requirementsBuild strong relationships with OEM partners and support campaigns, recalls, and reporting requirementsManage departmental budget, costs, and resources to maintain profitability and efficiencyAbout youHigh School Diploma or equivalent requiredMinimum of 5 years management experience in the automotive industryValid Guam Driver's License requiredStrong leadership and team development skillsProven ability to drive operational performance and achieve business targetsExcellent customer service and relationship management skillsStrong analytical, problem-solving, and decision-making abilitiesKnowledge of dealership operations, service processes, and OEM standardsSafety-focused with understanding of regulatory complianceStart your journeyIf you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit we're looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.What We OfferPaid Time Off (PTO) – Available based on eligibility and company policyHealth and Life Insurance – Access to company-sponsored plans (eligibility applies)Retirement Savings Plan – Participation subject to plan termsEmployee Discount Program – Discounts on company products and servicesFuel Card – Access to partner fuel programsAdditional Leave Benefits – Includes applicable leave types per company policyTraining & Development – Opportunities to learn and grow within the organizationOpportunity for everyoneAt Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.About usInchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com J-18808-Ljbffr