Workforce Management- Process Developers
Role : WFM (Workforce Management- Process Developers)
Location : Frisco , TX (onsite)
Duration : 12 Months
Responsibilities:
Monitors and manages activities to support service level agreements
Monitors real-time agent schedule adherence
Monitors attendance
Develops and maintains scheduling information.
Scheduling, re-scheduling and optimization of meetings, coaching and other activities
Optimizes breaks the day of or day before the actual schedule
Conducts root cause analysis of SLA deviations, action plan development and resolution
Produces and analyzes daily efficiency reports
Publish reports required by stakeholders
Attends centralized or site management meeting, as required
Supports process improvements, Lean/Six Sigma projects
Other assigned tasks as required by the business
Minimum qualifications :
College Graduate is an advantage
Excellent comm. skills – Verbal & Written
Good Excel/Presentation skills
Eye for detail and quick response time
Preferred qualifications:
Good people connect with outstanding PR skills
Ability to drive compliance & process adherence
Job Type: Contract
Benefits:
401(k)
Dental insurance
Health insurance
Ability to Commute:
Frisco, TX 75033 (Preferred)
Ability to Relocate:
Frisco, TX 75033: Relocate before starting work (Preferred)
Work Location: In person