IT Service Desk Technician I

Date: 4.22.2026Job Title: IT Service Desk Technician IDepartment: ITLocation: Washington DCFLSA: Non-ExemptSchedule: Four 10-hour shifts, to include evenings and weekends as needed.*Reporting Manager: IT Service Desk ManagerTravel: NonePay Rate: $24.00 - $26.44 per hour, Depending on Experience*Position SummaryWe are seeking a detail-oriented, thorough and organized IT Service Desk Technician to join our well balanced, united and proficient team. In this position, you will perform a lead role in providing support for all areas of IT. You will help contribute to the maintenance and updating of all computer systems, troubleshoot problems and provide hands-on support for all end user IT issues. You will also be required to support lower tier technicians with their troubleshooting, resolution or routing of outstanding technical issues within our organization. This position work schedule consists of four 10 hour days — 7 a.m. to 6 p.m.Duties & ResponsibilitiesService Desk ticketing software: ticket classification, routing, addressing, documentation and resolution.Provide support for PC workstations, AV systems, POS systems, mobile devices, various peripherals, VOIP phones and software Perform hardware and software installation, upgrades and configuration.Adhere to company procedures for hardware/software requests and installs Provide diagnosis and resolution for hardware and software problems Answer in-bound technical support calls and emails.Provide telephone, in-person and remote support to end-users Troubleshooting of LAN/WAN connectivity issues Provide accurate and timely logging of problems.Maintain proper inventory of corporate assets to include tagging, audits and tracking.Provide updates, status and completed information to manager and/or users as needed.Monitor and maintain best practice standards in all areas to include policies, processes and procedures.Escalate outstanding or multi-department issues as needed Work with vendors, software providers and manufacturer support as needed to include purchasing and renewals.Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.Qualifications & RequirementsEducation:High School Diploma Required, and some Community College preferred.Qualifications:One (1) or more years of relevant experience as a help desk technician, computer technician or IT support.Advanced support of PC environments (CompTIA A+ preferred) Fundamentals of networking (CompTIA Network+) preferred.Intermediate level support of Apple products, including MAC iOS Intermediate level support of mobile computing devices, including AndroidSkills:Ability to multi-task, prioritize, and manage time efficiently.Excellent verbal and written communication skills Self-motivated and able to operate under limited supervision.Abilities:Able to manage physical tasks such as baseboard cabling and be able to perform the occasional lifting of office equipment up to 75 lbs.Ability to to lift, carry, push, pull, or otherwise move objects without assistance.