Customer Development Representative

Customer Development RepresentativeIf you are looking for "the right opportunity" with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you're looking for an opportunity to help make a difference for small businesses, you're in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That's why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.Essential Functions ResponsibilitiesDeliver a positive Linxup experience for our customers; owning the growth and adoption journey by providing resources and guidance that lead to a high level of customer loyalty and account expansionWork with clients to map their evolving business goals to our solution offerings, proactively identifying areas where our platform can solve new problems for themManage communication expectations and outreach cycles to keep customers engaged with the latest product updates and feature releasesInternal and External Advocate: Be our customer's go-to contact and navigate internal processes to provide the best solutions for the client's growthRespond to questions, concerns, and feedback in a positive, empathetic, and consultative manner; escalating internally to Product or Sales when appropriateBuild strong, consultative relationships with key stakeholdersincluding fleet managers and business ownersto ensure they maximize their usage of the Linxup platformEstablish a high level of personal credibility to improve customer trust and influence buying decisionsMonitor customer usage trends and health data to identify risk and, more importantly, high-potential opportunities for upsell and cross-sellRecognize patterns in the customer lifecycle and collaborate with internal teams on initiatives to drive account expansionEstablish a trusted strategic advisor relationship with each assigned client.Be comfortable interacting with customers leveraging all manners of communication, including phone calls, email, social networks, and webinars.Work cross-functionally to identify expansion opportunities that lead to new revenue resultsProactively engage with customers to communicate new product features that bring value to their business needsAsk for and leverage client referrals, associations, and networking to pass warm leads to our sales teamsOther various tasks and assignments not listed above may be expected in this roleOther duties as assignedQualifications & Education1 to 3 years of work experience at an entry-level in Sales and Account Management roles within a SaaS organization, preferably in customer success or similar growth-focused rolesRelated Bachelor's Degree preferred (Sales, Business Administration, etc.).Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRMComfortable in a fast-paced technology company; start-up experience is a plusProven ability to succeed in an ever-evolving, metrics-driven environment.Strong self-initiative and proactive problem-solvingAbility to review customer performance data and trigger customer outreach accordinglyEffective and respectful communication on the phone, through email, and in person. You can confidently interact with all levels of an external organizationWork EnvironmentFast-paced environment with opportunities for growth and rewardCompany promotes work/life balance to achieve maximum performance professionally and personallyCompensation And BenefitsWe value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:Position offers a Base SalaryAttainable Quota with Full Commission PotentialMedical, Dental, Vision, Life, and 401(k) benefits are offeredFlex Time Off (FTO)