Bilingual English-Spanish Call Center Sales and Retention Representative - ATT - Chicago

Skills for Chicago Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.ATT Our world is rapidly being transformed by the widespread and growing availability of connectivity. And AT&T is leading the charge with our nationwide fast, reliable and secure 5G coupled with their growing, multi-gig fiber home internet service. Providing those connections is in AT&Ts DNA. Ever since Alexander Graham Bells telephone more than 145 years ago, theyve been a leader in connecting people and businesses. They believe they have the resources, focus, expertise and people to be the best connectivity provider through 5G and fiber.Job Highlights Handle inbound customer interactions via phone, chat, and email in a fast-paced environmentIdentify upselling opportunities and close sales to meet commission and performance targetsResolve customer issues related to service, billing, payments, and collections accuratelyClearly explain bills, services, and product features to customersTroubleshoot basic issues and escalate to higher-level support when necessaryCandidate Profile Bilingual English Spanish required1+ year of consistent experience in an inbound call center or similar environmentHigh school diploma or equivalent requiredCommission-based sales experience strongly preferredStrong customer focus, work ethic, and attention to detailEffective problem-solving skillsAdditional Information Location ChicagoBenefits Dental;Medical;Vision;Other Benefits -