VMWare System Administrator

OverviewJob #: 25-04394Pay Rate: Not SpecifiedJob type: contractorLocation: Fairfax County, VAGeneral PurposeTo provide L3 Windows/VMWare System Administrator support.QualificationsBachelor's degree in computer science or related field. Excellent and effective communication skills.ResponsibilitiesAct as SA for multiple systems and programs to ensure system support needs are met for certification & accreditation, system implementation, operation & maintenance, and IA compliance.Serve as the technical expert responsible for the engineering, implementation, installation, operation, and maintenance of SAN, Backup, and Endpoint protection architecture within Windows/VMWare.Support the Information System Security Manager as directed.Set up administrator and service accounts, maintain system documentation, tune system performance, install system wide software, validate and implement critical system patches, and allocate mass storage space.Handle networking support administration, overall strategy, design, implementation, and operational aspects of multiple systems, operating environments, and related software.Schedule, plan, and oversee system upgrades.Develop functional requirements through interaction with end-users and coordinate with development team on systematic enhancements or changes.Perform fault isolation and diagnostic/assessment functions to determine and execute corrective actions on a real-time basis.Assist in planning for upgrades and replacements for the program assets reaching the end of their life cycle.Support asset acquisition, installation, configuration, and maintenance.Perform administrative level installation, configuration, and maintenance on all components/assets associated with the program.Support senior staff as required and ensure customer requirements and project milestones are met.Interface with functional users in both routine and reactive monitoring situations, with the ability to gain cooperation of others.Additional RequirementsAdhere to quality standards, regulatory requirements and company policies.Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopened cases.Participate or contribute on EN business in creation of proposals to drive Service improvement plans.Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.Provide support for on-call escalations or L3 level support and perform incident and problem management.Engage in knowledge base updates and management, training of new hires, coaching analysts, and participation in interviews or hiring drives.J-18808-Ljbffr