Patient Access Specialist II

Typically, functions under the direction of the Supervisor/ Manager responsible for patient access. Schedule appointments for different departments, specialties, subspecialties and/or large divisions at multiple locations or centers. Serve as front line resource for PSD Departments to manage access of external public to our care providers and ensures goals of 72 hours patient access are met while making the appropriate appointment with the right sub specialist at the right location so the patient needs are met with the first visit whenever possible. Responsibilities:Make decisions independently and take initiative to find answers to questions. Appropriately triage phone calls to or from clinical and other areas. Ensure effective communication and call escalation to appropriate personnel; includes thorough and accurate documentation of telephone encounter. Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with ...Patient Access, Specialist, Patient, Healthcare, Medical, Physician