OPERATIONS SUPPORT SPECIALIST

Job Announcement Job Announcement 20260094 Operations Support SpecialistCLOSING DATE: Open Until FilledAPPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBSDepartment: Water & Waste Services or Public Works & EngineeringDivision: Water & Wastewater Operations or Streets & Drainage OperationsHiring Range: $35.52 - $39.47/hourMon.-Fri. 7:00AM to 3:30PM in winter months, on-call & nights/weekends required.Mon.-Thur. 6:00AM to 4:30PM in summer months, on-call & nights/weekends requiredRegular Full-time with BenefitsBenefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit PensionPlan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long TermDisability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Parental andCaregiver Leave, Sick, Vacation at start of employment, Holiday pay, EAP, TuitionAssistance.Other benefits: Optional, employee elected, voluntary benefits are available.Open Until Filled positions may close without advance notice. To be considered, pleaseapply as soon as possible.Definition:Performs duties and helps with planning in direct collaboration with supervisors for specificOperations programs (utilities, streets, parks, sanitation) and particularly those that haveregulatory compliance requirements or that require conformance with significant internalbenchmarks.Principal Duties:Operations Support Specialists are expected to work in a self-directed manner, assistwith identifying Division work priorities, and provide training and leadership to otherstaff on tasks and projects. Tasks and project leadership require active and independentlearning skills, and the ability to conduct written and electronic (e.g., internet)technology reviews, review construction records and documents, and effectivelytroubleshoot problems. Employee must also demonstrate effective collaboration skillswith other employees to address shared work assignments and to facilitate sharing andacting upon critical information. Although this is not a core supervisory position,Operations Support Specialist is a lead worker role that may occasionally assist withsome supervisory tasks on routine work such as contractor management, employeeassignments, and employee scheduling.The following are examples of these advanced level responsibilities:Non-Technical• Service Oriented, Positive Attitude, Helpful• Trustworthy, Adheres to Ethics & Regulations• Collaborative, Team Oriented, Interacts Respectfully• Productive, Takes Initiative, Meets Deadlines, Achieves Results• Safe & Manages Risks to Minimize Incidents• Work independently and provide leadership on projects in areas such as backflowprevention program, meters, bridge and street maintenance, utility maintenance,water quality, procedure development, treatment, sanitation routes, etc.• Train maintenance and/or operations staff on assigned areas of expertise.• Lead other less-experienced staff and assist supervisors with making daily orspecial project work assignments to other workgroup employees• Collaborate with vendors and contractors to plan, document, and implementrequested services.• Build effective working relationships with co-workers, and communicate andcollaborate with contractors, vendors and customers• Work with staff in other Divisions to deliver shared work or to complete cross-Division work assignments.• Anticipate possible problems and consequences of situations and make decisionsor take necessary steps to solve problems.• Adhere to applicable standards, protocols and operating plans.• Demonstrate a general curiosity about job, and conduct research and technologyreviews, and share information.• Complete assigned tasks with quality and address important details.• Success in demonstrating the above non-technical skills requires Employees tolive by the City's thirteen cultural attributes in all aspects of their jobs:o Treats Others with Respect & Dignityo Embodies and Models Honesty & Integrityo Embodies a Spirit of Service and Sense of Prideo Creates/Promotes a Work Environment Where it is Enjoyable to Come toWorko Engages in Frequent, Meaningful & Direct Communication; Closes allLoopso Holds Self and Others Accountableo Fosters Creativity & Innovationo Fosters Opportunities for Authentic Team Worko Encourages and Supports Decision Making & Taking Actiono Supports Work Life Balanceo Acknowledges & Appreciates Each Employee's Significanceo Recognizes & Supports Leadership Skills and Qualities Among Allo Supports Employee Development & TrainingTechnical• Administer, oversee program(s) as assigned. Examples include: backflowprevention, road sign assessments, condition assessment and asset management,work management system development, bridge inspections, water qualityprojects, waterway assessments and maintenance, solid waste collections androuting, safety, employee training in program areas, and so forth• Perform and manage program tasks related to regulatory compliancerequirements such as spill prevention, sanitary survey overflow reporting,distribution system flushing, sign reflectivity assessments, etc.• Maintain and use databases for recording and retrieving information on serviceconnections, work/maintenance history or equipment performance.• Update and help develop work management systems• Organize, plan and lead medium to large maintenance projects.• Compose correspondence and help communicate to customers• Oversee contract work for small capital or maintenance projects• Oversee and inspect contractors work.• Develop written procedures, checklists and instructions for training purposes anduse by other employees to complete work• Provide other work groups, divisions and department's information related toprograms or assigned projects. Act as a liaison, technical resource and fieldinvestigator to help field engineers or the engineering division with capital work.• Respond to service calls, including emergency on-on call shifts as necessary,within the established timeframe• Respond to requests and inquiries from customers• Operate snow plows and liquid de-icer trucks while performing snow and iceremoval.• Assist supervisors in identifying and addressing work priorities and support workunit planning functions• Perform research and troubleshoot technical and operation problems• Assist with regular operations work as needed within the limits of the physicalabilities defined for this job.• Assist with routine operations as needed.Working Environment:Standard office equipment including, but not limited to, personal computer and associatedhardware and software, telephone, mobile phone, auto dialer, copier, calculator, and fax.Experience with a variety of tools is required including, but not limited to: saws, hammers, drills,shovels, wrenches, grinders, pipe/pavement cutters, welding equipment, pneumatic andhydraulic tools, metal lathe, respirators and air monitoring equipment and pressure washers.Power equipment experience is required including, but not limited to: fork-lifts, tractors, dumptrucks, power boats, power mowers, belt press, and pumps. Variety of heavy equipment such asbackhoes, front-end loaders, air compressors, cranes, jet trucks, and dump trucks, as assigned.Required to work outside in all types of weather conditions. The candidate for this position mustbe able to meet the physical requirements necessary to do the job.Qualifications:Four years of experience in a labor trades job with additional experience in water/sewer/stormutility regulations, water quality, streets maintenance, GIS, or similar. An Associate's degree indistribution, collection, water or wastewater operations, environmental sciences, or relatedtechnical studies is preferred.Special Qualifications: Qualifications can be met by fulfilling one of the following threealternatives depending on core assignment (streets, utilities or sanitation)Possession of Colorado Class IV Distribution or Collection Certification or meter techniciancertification/certificate of completion for fluid measurement, weights and measures course workand Backflow Prevention tester and surveyor certification or ability to obtain within two testingcycles.OrPossession of Traffic Control Supervisor Certification, Road Scholar II Certification. (completion ofspecific course work with the National Highway Institute's Pavement Preservation Series and theConcrete Pavement Preservation Series can be substituted for some Road Scholar courses) andNHI Safety Inspection of in-service Bridges Certificate, or ability to obtain/complete all within oneyear.All employees classified in this job description must possess a valid Colorado Driver's License.Some employees may be required to have a Class "A" Colorado CDL within six months ofemployment if they are assigned to an area requiring handling of equipment requiring suchcertification.Employees working primarily with street, distribution and/or collection operations must have aClass "A" Colorado CDL with "N" Tanker endorsement within six months of employment.We're committed to building a team that reflects the diversity of the communities we serve. TheCity may consider an equivalent combination of knowledge, skills, education, and experience tomeet minimum qualifications, and encourages all candidates to apply and help us achieve ourgoal of creating an inclusive and equitable workplace.Selection The selection process will include complete job description review, personal interview, physicalabilities testing, background investigation, criminal background check, and substance screening.DEADLINE: Open Until Filled An ONLINE APPLICATION is required. This job is Open Until Filled. The online applicationprocess is available for this position on our website at www.longmontcolorado.gov/jobs.Resumes will be accepted in lieu of the full City Application; however, they must be submittedvia the City application site for consideration. Open Until Filled positions may close withoutadvance notice. To be considered, please apply as soon as possible. For more information,call (303) 651-8609.The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and tocomplying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City willnot discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination,layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnelaction on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, nationalorigin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical ormental disability, or any other characteristic protected by federal, state, or local law, except when any of thesecategories constitutes a bona fide occupational qualification (i.e., an actual qualification for performing a job). If youneed special assistance in the selection process, please contact the Human Resources Department in advance to makearrangements.AN EQUAL OPPORTUNITY EMPLOYER