NL-26-038 User Support Specialist

nLogic is currently seeking a User Support Specialist to join our team supporting the Navy DSRC at Stennis Space Center, MS. Under the High-Performance Computing Modernization Program Integrated Technical Services Contract II (HITS-U II), nLogic supports the DoW’s High-Performance Computing Modernization Program (HPCMP) mission. We deliver world-class, high‑end computational capabilities to the Department of War’s Research, Development, Test, and Evaluation (RDT&E) community at the DoW Supercomputing Resource Centers (DSRCs).The selected candidate will provide a high level of technical support and professionalism to the Navy DSRC research community. Responsibilities include helping researchers establish accounts, opening and routing support tickets, interacting with users to meet their High-Performance Computing (HPC) research requirements, responding to incidents and requests, and general troubleshooting.The candidate must be able to communicate clearly with researchers via phone and email to gather information about issues involving computer hardware and software. Additional duties include using various software tools to track user account access, performing basic troubleshooting to help route tickets to the correct technical team, and developing or maintaining documentation such as operating procedures. This position also assists with implementing new technologies on Supercomputers, HPC clusters, and the supporting infrastructure.Required QualificationsAn active, in-scope Secret Security Clearance is required for this positionCustomer service oriented with a great attention to detailSelf-motivated and the ability to work well in teamsFlexibility in approach to finding solutions and problem solvingThe ability to understand and act on the customer needs and prioritiesAbility to learn new technologies quicklyPreferred QualificationsAssociate or Bachelors Degree in Computer ScienceKnowledge and experience with Linux Operating Systems (command line)Knowledge of Support Ticketing SystemsKnowledge of HPC scheduling Software such as either SLURM, PBS, LSF, or CondorKnow at least one scripting language such as Bash, Csh, Ksh, Python, and JavaScriptWork ConditionsWork Model: On-siteTravel: MinimalWork Hours: StandardCandidate must be a U.S. Citizen. Current SECRET security clearance is required for consideration. This is a full-time position on-site at Stennis Space Center, MS.We offer a comprehensive benefits package including health insurance, Employee Stock Ownership Plan (ESOP), 401(k) retirement plan, paid time off, and additional supplemental benefits, such as professional development support.Qualified candidates should complete their application to be considered for the opportunity.