Senior Digital Analyst

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!Job SummaryWe are seeking a highly analytical, systems-oriented, and seasoned Senior Digital Analyst to lead the reporting integrity and performance visibility for the Ruggable site. Reporting to the Director of Reporting, Analytics & Insights, you will serve as primary authority on site data, ensuring our data architecture, from reporting to user journey analyses, is accurate, actionable and scalable.The Senior Digital Analyst translates raw data into commercial action for the site. You are a power user of analytics platforms such as GA4 and Heap, with the technical agility to translate raw events data into user journeys and partner with Data Engineering to build reporting for insights. Beyond reporting, you are a strategic partner in site experimentation and personalization, with experience in platforms such as Ninetailed, Optimizely and Constructor, and providing clear performance/statistical results as well as scalable recommendations.What You'll DoCore eCommerce & Site PerformanceSite Real Estate: Analyze and report on the performance of PLPs, PDPs, and core content pages to ensure optimal user flow and product discoveryDevice & Funnel Analysis: Monitor and diagnose variances in the conversion funnel across Mobile vs. Desktop, identifying UX opportunities or technical friction unique to each deviceTraffic Attribution: Analyze collection launch and site performance by traffic channel, ensuring a clear understanding of how different segments interact with site featuresCommercial Metrics: Own the reporting for Discount vs. Non-Discount sales, Promo vs. Non-Promo lift, and the performance of New vs. Repeat customers over timeRevenue Forecasting & Strategic TrackingDynamic Forecasting: Support the continuous forecasting and re-forecasting of site KPIs, breaking down targets by traffic channel and customer segment (New vs. Repeat)Performance Accountability: Track real-time performance against forecasts and historical benchmarks, providing proactive "flash reports" on AOV, conversion, and RPV when the business is over/under-indexingMarket Context: Partner with external vendors to track market share and competitor activity, translating external market shifts into context for our internal performanceCustomer Insights & Cross-Functional Strategy1st & 3rd Party Data Integration: Lead the exploration of customer data by stitching together 1st-party data (geo, cohort, products purchased) with 3rd-party datasets to build a 360-degree view of the Ruggable shopperConsumer Snapshots: Own the end-to-end refresh of the Quarterly Consumer Snapshot deck, providing the definitive narrative on customer demographics and shifting purchase behaviorsThe Cross-Functional Bridge: Serve as the primary analytical liaison for the Commercial team, ensuring customer insights are not just "reported," but are consistently applied to product launches, marketing creative, and site strategyExperimentation: Lead the analysis for A/B testing and personalization initiatives using Optimizely and Ninetailed, ensuring statistical significance and internal validation of all test outcomes and incremental liftActionable Readouts: Translate complex test results into clear, "so-what" narratives that provide the Digital team with scalable recommendations for optimizationAnalytical Operations & Strategic GovernanceBI Engineering (Sigma): Lead the buildout and validation of automated eCommerce dashboards in Sigma, translating complex business logic into intuitive, self-service reporting for stakeholdersData Stewardship & Integrity: Partner with Data Engineering to optimize Snowflake tables and implement rigorous validation/alerting systems, ensuring our data infrastructure remains the "absolute source of truth"Performance Storytelling: Own the end-to-end delivery of weekly and monthly business reviews, providing context-rich narratives that diagnose the impact of site merchandising and product launchesTechnical Liaison: Bridge the gap between Tech and Digital leadership by translating commercial needs into technical specifications (e.g., event tracking requirements)Advanced Ad-Hoc Synthesis: Rapidly respond to high-stakes requests from leadership by "stitching" together data from disparate sources—Shopify, Heap, Optimizely, Ninetailed, and Constructor—to provide decision-ready insightsWhat You'll Need to HaveRequiredExperience: 4–5 years of professional experience with a proven track record in Ecom and Revenue analytics (ideally in a high-growth DTC environment)Communication & Synthesis: A strong, persuasive communicator with the ability to distill complex, multi-variate analyses into simple, digestible, and actionable insights for non-technical stakeholdersPlatform Mastery: Deep, hands-on experience in GA4, Heap, and Shopify; must be a power user of Excel for advanced modeling and data stitchingTechnical Agility: Advanced SQL skills and a proven ability to quickly learn and master new platform UIs, or BI tools (Sigma)BI Expertise: Direct experience with Sigma and/or Looker (LookML). Experience navigating BI migrations is a major plusMetric Fluency: Expert-level understanding of the e-commerce funnel, customer behavior metrics, and the interplay between promotional elasticity and site performanceCollaborative Bridge: Proven experience acting as a technical liaison between Data Engineering/Tech teams and Ecom stakeholders to drive high-impact projectsGrowth Mindset: A self-starter who thrives in a fast-paced, high-ownership environment and is excited by the prospect of building scalable processes from the ground upPreferredData Engineering Exposure: Experience working within Snowflake or AWS environments and a solid understanding of data warehousing and governanceCoding Exposure: Experience with R or Python for data manipulationEngineering Workflow: Familiarity with version control (e.g., GitHub) and working within an agile framework alongside Data Engineering teamsCompensation$120,000 - $140,000 per year base salaryAn annual bonus percentage that varies based on level of roleEmployer matching (up to 3% of base salary) for company sponsored 401K planAt Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr