Order Processing Specialist

*Order Processing Specialist* *About Xometry* Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who bring them to life. Our AI-driven marketplace provides critical infrastructure for both buyers and suppliers across the global manufacturing ecosystem. *About the Role* The *Order Processing Specialist* is a key member of Xometry’s customer operations team, responsible for ensuring the accurate intake, validation, and processing of customer purchase orders across a diverse manufacturing environment. In this fast-paced and dynamic role, you will work directly with customers through *email, phone, and chat* to resolve order-related issues, address discrepancies, and help maintain order momentum during critical pre-manufacturing stages. You will serve as a frontline operational resource, helping maintain data accuracy, support a seamless customer experience, and ensure that orders move efficiently through the processing workflow. *Key Responsibilities*

• Review and process customer purchase orders, ensuring alignment with internal quotes and compliance with pricing, delivery terms, part specifications, and contractual requirements.
• Serve as a customer-facing point of contact, responding to inquiries and resolving discrepancies related to order documentation through phone, email, and chat.
• Maintain a high level of data accuracy and ensure that order records and customer case notes comply with established documentation standards.
• Collaborate cross-functionally with *Pre-Sales Engineering (PSE), Quality, Legal, Sales, and Accounting* teams to resolve order barriers and support continuous order flow.
• Identify and escalate stalled or at-risk orders in a timely manner and contribute to mitigation efforts and root-cause analysis.
• Monitor active processing queues and conduct structured follow-up to support timely order resolution.
• Participate in team standups, knowledge-sharing sessions, training, and continuous process improvement initiatives.
• Adapt to business needs and provide schedule flexibility, including occasional weekend and holiday coverage during peak periods.

*Qualifications*

• Previous experience in *order management, sales operations, supply chain, customer operations, or a similar operational support function* is preferred.
• Excellent written and verbal communication skills with a professional and customer-focused approach.
• *Bilingual (Spanish and English) *
• Ability to understand and navigate technical documentation and interpret commercial terms.
• Strong attention to detail and demonstrated ability to maintain accurate records and documentation.
• Ability to work independently while following established processes and maintaining alignment with team and leadership expectations.
• Experience with CRM or ERP platforms such as *Salesforce, NetSuite, or similar systems* is a plus.
• High school diploma or GED required.
• Post-secondary education, technical training, or industry-specific certifications are a plus.

*Schedule* *Monday through Friday | 8:30 AM – 5:30 PM* Schedule flexibility may be required based on business needs, including occasional weekend and holiday coverage during peak periods. *Location:* On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid/Remote (based on company policy) *Employment Type:* Full-time | Regular TeleMedik a Firstsource Company is an *Equal Employment Opportunity (EEO) employer*.