Valet Dual Rate Supervisor

Essential Job Functions:Supervisor:Supervises assigned shift and the daily operation of the Attendants Bell and Valet.Ensure staff receives proper training for each position, including safety training and standard operating proceduresCheck appearance of all team members to ensure compliance with standards of appearanceComply with quality assurance expectations, standards and hotel rating guidelines.Schedules all team members to ensure that there is sufficient workforce available to provide the most efficient guest service possible. Supervisor may be required to work in the designated area if needed for proper coverage.Maintain knowledge of hotel and casino amenitiesRetrieve and transport guest luggageInspect guest rooms and acquaint guests with these rooms and their featuresPerforms room checks for occupancyEnsures all team members are providing prompt, professional, and courteous service to all guestsHandles any guest complaints or problems in a prompt and courteous mannerOrganize and store luggage, as needed, according to guidelinesHandles receiving and delivering of guest packagesKeeps supplies stocked at bell desksPick up and deliver guest laundryEnsures safe and proper use of all equipment.Maintain a safety program to ensure all team members have a safe work environment.Monitor daily progress/improvement, areas of training, etc. via reportsPrepares team member performance reviews and makes personnel recommendations to the Manager Front Desk.Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departmentsEnsure messages and faxes are regularly delivered throughout the dayAssist with room moves, special luggage deliveries and removals and attend to the main lobby and front door, as neededDrives property-designated vehicles to and from guest destinations or local airport, as neededReview all property equipment to ensure it is in good operational condition and its appearance meets property standards.Ensures parking lot areas, offices and storage locations are lockedAll other duties as assignedAttendant:Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino Pittsburgh entity or by a guest of Rivers Casino Pittsburgh.Greet the guest with positive body language friendly demeanor in accordance with the 10-5 ruleWelcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities (when requested), and thank guests with genuine appreciation.Open doors and assist guests/visitors entering and leaving property.Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, laundry services).Transport guest luggage to and from guest rooms and/or designated bell area.Assist with luggage storage and retrieval.Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.Communicate parking procedures to guests/visitors.Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.Ensure uniform and personal appearance are clean and professionalSpeak with others using clear and professional language, and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others.Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.Comply with quality assurance expectations, standards and hotel rating guidelines.Move at a speed required to respond to work situations (e.g., run, walk, jog).Maintain proper storage and labeling of guest keys and tags.Keep the valet area and front of the hotel entrance neat and free of trash.Ability to share or divide attention among several ongoing activities, projects or assignmentsHand out valet tickets and perform damage inspections of all vehicles before parked.Hang coats and tag luggage for guests.Conduct daily walk through/inspections of Valet driveways. Parking areas and Guest Service Storage areas to ensure cleanliness and Safety.Performs room checks for occupancy and completes room moves for the guestMaintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when workingAll other duties as assignedQualifications (Knowledge, Skills, and Abilities):Two to four years proven customer services experience is necessaryPrevious experience in Bell, Valet and/or customer service position is preferredExcellent communications skills, both verbal and written.Ability to uphold presentation/demeanor in stressful situations and calling for assistance when necessaryMust possess outstanding interpersonal communications skills to effectively interface with guestsMust possess strong organizational/planning skillsMust have and maintain a valid driver's license and the ability to be insured under our company policyAbility to work under time constraintsStand, sit, or walk for an extended period of time or for an entire work shift.Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Ability to remain flexible in work scheduleMust be self-motivated, requiring little supervisionMicrosoft Office experience and the ability to use various office programsAbility to drive various vehicles with a standard or automatic transmissionAbility to communicate with Team members and guestsAbility to successfully fulfill the pre-employment processAbility to work flexible shifts and days of the week including holidaysAbility to obtain and maintain all necessary licensing