Client Service Coordinator

Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.Key Responsibilities Customer CommunicationAnswer incoming client calls and emailsRespond to service inquiries and provide basic pricing informationSchedule pool services including maintenance, openings, repairs, and inspectionsFollow up with clients regarding appointments and service updatesScheduling & OperationsManage the daily service schedule for techniciansCoordinate appointments to ensure efficient routes and coverageAdjust schedules when weather or service needs changeSupport the team in maintaining organized service recordClient ExperienceEnsure customers receive prompt and professional communicationAddress questions and service requests in a helpful mannerHelp identify opportunities for additional services when appropriateAssist in maintaining high customer satisfactionQualificationsWe are looking for someone who is:Friendly and professional on the phoneHighly organized and detail-orientedComfortable using scheduling software and basic office toolsAble to multitask in a fast-paced environmentReliable and proactive in solving problemsPreferred ExperienceCustomer service or administrative experienceScheduling or dispatch experience in a service business (HVAC, landscaping, pool service, etc.)Experience with CRM or scheduling systemsCompensation & BenefitsCompetitive hourly payPerformance bonus opportunitiesTraining and supportOpportunity to grow with a rapidly expanding local businessScheduleFull-time preferredMonday – FridaySome flexibility depending on seasonal demandWhy Join Pool Scouts?Growing service company with strong local reputationPositive team environmentOpportunity to grow as the business expandsBe part of a company focused on quality and professionalismThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.