Assistant I - Library

Position Summary  The Information Services Desk Assistant serves as the primary point of contact for students, faculty, staff, and community accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part-time position provides frontline support for information inquiries, resource circulation, and technology assistance across CLI spaces and reports to the Library Manager of Public Services.  Essential Duties and Responsibilities  Circulation and Resource Management  Utilize borrowing management systems to check out and check in laptops, hotspots, books, and other circulating materials  Verify patron eligibility and process equipment loans according to established policies and resolve basic account issues  Support with patrons regarding holds, renewals, and overdue items  Technology Support  Provide basic troubleshooting assistance for common technology issues including printing, wireless connectivity, and equipment setup   Provide Tier 1 Canvas support for basic navigation and access questions  Assist patrons with accessing computers, printers, and other equipment in public areas  Report equipment malfunctions and coordinate with appropriate technical support staff  Information and Reference Services  Provide Tier 1 reference support to students, answering questions about basic research tools, databases, and library resources  Direct patrons to appropriate CLI services including tutoring, technology labs, and study spaces  Assist users in navigating the library catalog and locating physical and digital materials  Escalate complex reference questions to librarians as needed  Facility Oversight  Assist students, staff, and faculty with checking into CLI spaces and study rooms   Monitor study spaces, computer stations, and public areas to ensure a productive learning environment  Respond to facility issues and coordinate with appropriate departments for resolution  Enforce CLI policies regarding food and beverage, noise levels, and appropriate use of spaces  Assist in opening and closing procedures as assigned  Administrative Support  Support the CLI team with special projects as assigned  Assist with event setup and coordination for CLI programs and activities  Contribute to ongoing improvement of desk procedures and student services  Required  High school diploma or equivalent  Excellent customer service skills and ability to work with diverse populations  Familiarity with Microsoft Office applications (Word, Excel, Outlook)  Ability to learn new software systems and technology platforms  Excellent communication skills, both verbal and written  Ability to work independently and exercise good judgment  Preferred  Experience in a library, tutoring center, or academic support environment  Familiarity with library databases and research tools  Experience with circulation or inventory management systems  Current enrollment at Yavapai College or prior community college experience  Working Conditions  Part-time position with variable scheduling including evenings and weekends as needed  Work performed primarily at the Information Services Desk with regular movement throughout CLI facilities  Occasional lifting of materials and equipment up to 25 pounds  Fast-paced environment requiring multitasking and shifting priorities  The noise level in the work environment is usually quiet.