Technical Account Manager - MSP

Technical Account ManagerJob Purpose: The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involves a few key outcomes:Client Retention and Attention ? working to resolve any issues or frustrations they might have through regular client check-in calls (you would work with management / technical support teams to fix the issues, you would not be the one fixing technical problems directly). Client MRR Growth ? Making appropriate recommendations so that the client?s monthly spend increases approximately 20% annually due to new products or services they purchase through CW IT Support that have a recurring component, such as additional cyber security, new users / device licenses, M365 products, etc. Project Sales / One-time Revenue Sales ? Creating, presenting, and closing proposals for projects that would benefit the client, such as network upgrades, phone systems, M365 migrations, computer replacements, etc. Position Metrics / KPIsKey Activities# of client check-in calls or visits # of TBRs Performed (Technology Business Reviews) # of Proposals Delivered Key Results# of Proposals Won One-time Revenue Sold Monthly Recurring Revenue Sold (upticks) Total MRR under Management Key CompetenciesCustomer Service and Communication Skills, in person, over video, and on the phone. First and foremost, this is a customer service position with client retention as the number 1 goal. Technical Knowledge:M365 Technologies in terms of features, benefits, how it works Microsoft Azure Fundamentals Intune / Endpoint Management Fundamentals Microsoft Windows 10 / 11 Fundamentals VoIP Technology Fundamentals Competency in using Word, Excel, PowerPoint Typing of 50+ WPM Networking FundamentalsFirewalls / Routers, Switches, Cabling, Network Rack Setups, WiFi Technology Sales AbilityEstimating / Quoting Experience Presentation / Closing Experience (with existing clients) Prior Account Management Experience Compensation: $50,000 base salary + bonuses + profit sharing + benefits. Total comp expected to be $60,000+Bonus Structure: Bonuses are based your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage.Project Revenue Bonus On Personal Sales$50,000 per quarter - $0 Bonus (QUOTA)$60,000+ per quarter - $1,000 Bonus$75,000+ per quarter - $2,000 Bonus$90,000+ per quarter - $3,000 BonusMRR Bonus (based upon MRR growth for accounts you manage):$2,000 per quarter QUOTA = no bonusRed Goal: $3,000 per quarter = $1,500 BonusYellow Goal: $4,000 per quarter = $2,000 BonusGreen Goal: $5,000 Per quarter = $2,500 BonusBonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter