Partner Technology Operations Associate

The Partner Technology Operations Associate is an operationally focused technology specialist who supports and enables our strategic IT partner ecosystem. This role acts as the connective tissue between partners, internal sales, technical teams, and operations, ensuring partner programs, offers, and enablement initiatives run smoothly, accurately, and at scale.The ideal candidate is detail-oriented, process-driven, and technically literate, with a strong ability to manage partner-facing execution while supporting internal stakeholders with timely, accurate information.Remote role but must be based in East or Central time zone.ResponsibilitiesMinimal travel may be requiredPartner Operations & EnablementServe as a day-to-day operational interface for assigned IT partners (OEMs, ISVs, distributors, cloud providers).Support execution of partner programs, incentives, certifications, and enablement requirements.Coordinate onboarding activities, documentation, tools access, and operational readiness for new or expanding partners.Maintain partner data accuracy across internal systems (CRM, portals, reporting tools).Technology & Solution SupportDevelop and maintain working knowledge of partner technologies, solution portfolios, and go-to-market motions.Assist with internal enablement materials (partner briefs, FAQs, solution one-pagers, offering summaries).Support solution alignment between partner capabilities and internal service offerings.Act as a knowledge resource for sales, delivery, and operations teams on partner-specific processes and requirements.Cross-Functional CoordinationLiaise with sales, delivery, finance, procurement, and marketing to ensure partner initiatives are executed effectively.Track key operational milestones, deadlines, and deliverables related to partner programs.Escalate issues proactively and help drive resolution across internal and external stakeholders.Reporting & Process ImprovementSupport reporting on partner performance, certifications, program compliance, and operational KPIs.Identify gaps, inefficiencies, or risks in partner processes and recommend improvements.Document and standardize partner operational workflows and best practices.Skills & QualificationsRequired Qualifications1-3 years of experience in IT operations, partner management, technology enablement, or a related role.High attention to detail and process discipline.Excellent written and verbal communication skills.Proficiency with CRM tools, Microsoft 365, and partner portals.Comfortable working across functions in a matrixed organization.Preferred QualificationsExperience working with major technology partners (e.g., OEMs, cloud providers or cybersecurity vendors).Exposure to partner programs, certifications, rebates, or incentive structures.Familiarity with MSP, VAR, or systems integrator environments.Experience supporting sales or go-to-market initiatives from an operational standpoint.Wage Range: The annual starting salary for this position is between $37,500 - $50,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.BenefitsThe Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Expiration DateThis posting is anticipated to remain open until June 12 2026Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.