Amazon Operations Specialist (Customer Support)

Overview Founded in 2010, MusicNomad is the global leader in premium instrument care. Over the past 15 years, we’ve built a strong growth track record—with first-in-class operations playing a critical role in supporting that growth. From our headquarters in Sonoma, California, our nine-person team designs, patents, and distributes more than 120 products to musicians in over 50 countries worldwide. A significant part of our business runs through Amazon, where strong execution across catalog, inventory, and logistics is critical to our continued growth. Our brand is trusted by professionals, loved by players, and positioned for long-term expansion. We are a small, hands-on team where operations matter. This role plays a key part in keeping our Amazon business running smoothly—managing inventory flow, coordinating with our 3PL, resolving issues, and delivering excellent customer service across all customer interactions to ensure a high-quality experience. If you love music, enjoy solving problems, and thrive in a fast-paced, entrepreneurial environment, this is an opportunity to make a real impact. At MusicNomad, you’ll help build something meaningful—while making a career move you’ll be proud of for years to come. About the Role This role owns the day-to-day operations of our Amazon business and supports order processing and customer communication. You’ll be responsible for keeping our catalog accurate, inventory flowing, orders moving, and issues resolved. You’ll work daily inside Seller Central and QuickBooks and serve as a key link between our internal team, customers, and our 3PL warehouse. You’ll also communicate directly with customers, ensuring every interaction is handled professionally, efficiently, and leaves the customer fully satisfied. Core Responsibilities Amazon Operations · Manage and maintain our Amazon Seller Central account(s · Create, update, and audit product listings (titles, bullets, images, variations) · Generate reports and maintain internal spreadsheets to track sales and inventory · Determine replenishment needs and create FBA shipments (parcel and pallet) · Coordinate with 3PL to ensure proper prep, labeling, and shipping compliance · Track inbound shipments and reconcile Amazon receiving · Open and manage cases for missing inventory, listing issues, reimbursements, and general account support · Monitor catalog health and proactively flag any irregularities or issues · Support new product launches Order Processing & Inventory (QuickBooks + 3PL) · Create sales orders, packing lists, and invoices in QuickBooks Desktop/Enterprise · Allocate and maintain accurate inventory across multiple inventory locations, orders, and shipments · Communicate orders, prep requirements, and shipping instructions to our 3PL warehouse · Generate shipping labels and required documentation · Coordinate fulfillment to ensure accurate and on-time shipments Customer Support & Communications · Own all customer-facing email communications, ensuring timely responses, accurate information, and complete follow-through on all inquiries · Answer incoming phone calls or inquiries by providing product information, documentation (invoices, SDS, etc.), resolving issues (including replacements and order support), and/or routing to the appropriate team member to ensure resolution What You’re Good At · Highly organized and detail-oriented—you don’t miss the small stuff · Comfortable working in Amazon Seller Central and QuickBooks · Strong problem solver who takes ownership and follows through · Clear communicator across customers, warehouses, and internal teams · Manage multiple priorities, stay organized, and ensure nothing falls through the cracks · Easy to work with, positive, and genuinely enjoys helping customers and teammates · Willing to step in and help wherever needed—we’re a small team and value flexibility, ownership, and a get-it-done mindset Experience · 1–3+ years working in Amazon Seller Central · Experience with FBA shipments and inventory workflows · Experience with QuickBooks Desktop or Enterprise (preferred) · Strong working knowledge of Google Workspace (Sheets, Docs, Gmail) and Microsoft Office (Excel, Word) Pay: $25.00 - $30.00 per hour Benefits: 401(k) matching Health insurance Work Location: In person