Information Technology Support Specialist
About the RoleWe are seeking a proactive and customer-focused IT Support Specialist to join our growing team on an initial 3 month contract. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems across the organization.The ideal candidate is a strong problem-solver with excellent communication skills and a passion for delivering outstanding technical support.Key ResponsibilitiesProvide first and second-line technical support to employees across the business.Troubleshoot and resolve hardware, software, network, and system-related issues.Install, configure, and maintain laptops, desktops, mobile devices, printers, and peripherals.Manage user accounts, permissions, and access rights in Microsoft 365, Active Directory, and other business systems.Support onboarding and offboarding processes, including device setup and account provisioning.Document incidents, requests, and resolutions within the IT ticketing system.Assist with software deployments, updates, and system maintenance activities.Escalate complex technical issues to senior IT staff or external vendors when required.Maintain IT asset inventory and ensure compliance with company policies.Contribute to process improvements and IT knowledge base documentation.RequirementsEssential2+ years of experience in an IT Support, Help Desk, or Desktop Support role.Strong knowledge of Windows operating systems and Microsoft 365.Experience with Active Directory, user administration, and device management.Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).Excellent troubleshooting and problem-solving skills.Strong communication and customer service abilities.Ability to manage multiple priorities in a fast-paced environment.DesirableExperience supporting macOS environments.Familiarity with Azure AD, Intune, or cloud-based technologies.IT certifications such as CompTIA A+, Network+, Microsoft, or ITIL.Experience with ticketing platforms such as Jira Service Management, ServiceNow, or Zendesk.Candidates must be US based and able to travel to site when required.