Remote Member Advocate

A company is looking for a Member Advocate - PBM - Remote. Key Responsibilities Field complex inbound inquiries, emails, and chat messages with professionalism and empathy Efficiently resolve customer complaints and escalate complex issues as necessary Maintain accurate records of customer interactions within CRM and AI tools for process improvement Required Qualifications High school diploma, GED, or equivalent 2+ years of Pharmacy or Health Care customer service experience Experience with PBM Contact Center, Chat Support, AI, and CRM technologies preferred Proficiency with computers and ability to navigate multiple systems simultaneously Ability to work flexible schedules, including holidays, weekends, and nights