IT Infrastructure & Security Manager
Company Description:
ISYS Softech Pvt. Ltd. is a BPO organization focused on Revenue Cycle Management and streamlining health information processes for healthcare providers. The company primarily serves medical billing companies across the United States, helping them improve accuracy, efficiency, and compliance in their billing operations. ISYS Softech provides specialized services that support end-to-end billing workflows and health information management. Team members work closely with U.S.-based clients, gaining exposure to international healthcare and billing standards.
Role Description:
The IT Infrastructure & Security Manager is a full-time, on-site role based in Jaipur, Raj India. This role is responsible for overseeing the company’s IT infrastructure, including servers, networks, endpoints, and related systems, to ensure high availability and performance. The manager will design, implement, and maintain security controls, monitor network and system security, manage backups and disaster recovery, and coordinate responses to incidents and vulnerabilities. Daily activities include supervising IT operations, handling escalated troubleshooting issues, managing user access and permissions, enforcing security policies, and collaborating with leadership to support technology needs for revenue cycle management and health information processes. The role also involves vendor coordination, documentation of IT procedures, and ongoing improvement of infrastructure and security standards.
Qualifications:
Strong foundation in Information Technology and IT Operations, with experience managing enterprise IT environments.
Hands-on expertise in Network Security, including firewalls, VPNs, intrusion detection/prevention, and security monitoring tools.
Proficiency in System Administration for Windows and/or Linux servers, user management, patching, and configuration management.
Advanced Troubleshooting skills for infrastructure, network, and application issues, with a focus on root cause analysis and prevention.
Experience with backup, recovery, and business continuity planning, especially in data-sensitive environments such as healthcare or BPO.Knowledge of security best practices and relevant compliance frameworks (e.g., HIPAA, data protection standards) is highly beneficial.
Ability to lead and mentor IT staff, manage projects, and collaborate effectively with cross-functional teams.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Relevant certifications (e.g., CompTIA Security+, Network+, CISSP, CISM, CCNA, MCSE) are an advantage.