Bilingual Continuous Care Coach - (Remote - Work From Home COA)

DescriptionPosition: Bilingual Continuous Care Coach - (Remote - Work From Home COA)Job Type: Non-exempt - Full-timeSchedule: Monday to FridayCandidates must be bilingual, fluent in speaking both English and Spanish.Pay: $21-24.50 (Eligible for bilingual differential with successful completion of Spanish language assessments)Location: RemoteSummaryPosition Overview: As a Bilingual Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey.Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management.Essential FunctionsManage the patient caseload and communicate as frequently as necessary, based on assessing the patient needCommunication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of careCommunication with home health agencies and other community services utilized by the patientCollection of health outcomes data and registry documentationPatient and/or family/caregiver education to support self-management, independent living, and activities of daily livingAssessment and support for treatment regimen adherence and medication managementIdentification of available community and health resourcesFacilitating access to care and services needed by the patient and/or familyOngoing review of patient status, including review of laboratory and other studies not reported as part of an E/M serviceDevelopment, communication, and maintenance of a comprehensive or disease-specific care planUse motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriersMust be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zoneMust have the ability to interact with up to 15 patients per day, providing encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management.Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial information Perform additional responsibilities as required to support Lumata Health’s goals and objectives RequirementsRequired SkillsAbility to work in a team environment with very little supervisionOutstanding communication skills, both written and verbalExcellent organizational skillsExcellent customer service, interpersonal and communication skillsExcellent time management skills with the ability to meet deadlinesStrong consultative skills, ability to provide guidance to patientsAbility to provide feedback and insights to contribute to patientsAbility to work across various time zones, effectively work remote with reliable WIFI allowing for consistent conferencing/calls.Ability to consistently phone conference as the position requires and when needed.Ability to speak fluently in both English and Spanish.Education And Experience2+ years of work experience in eye careCertified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) requiredProficient with Electronic Medical Record (EMR) systems, preferredPhysical RequirementsMust have a home office that is secure and free of distractions (HIPAA-compliant workspace)Prolonged periods of sitting at the desk and working on a computerMust be able to see, hear, speak, type, call and virtually meetMust be able to communicate both verbally and in writingWork EnvironmentIn order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.BenefitsAt Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!Medical, Dental and VisionPaid time offParental leave... more additional benefitsOur CultureAt Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.Collaboration: Stay connected through regular team meetings and open communication.Inclusivity: A diverse team where everyone feels welcome and valued.Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.Recognition: Regular feedback, performance incentives, and growth opportunities.Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.DisclaimerThis job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.