Credit & Customer Relations Clerk

We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. Salary: Non-Exempt – Paid WeeklyThe Credit & Customer Relations Clerk is responsible for managing customer billing, payment processing, tax code accuracy, account reconciliations, and collections-related activities while ensuring all transactions and records are accurate and up to date. The position also supports internal teams through timely communication, process improvement efforts, and responsive handling of customer and payment-related inquiries.Review all invoices for billing errors on the same day and submit correction requests to the Coordinating team as needed.Upload customer invoices to online portals on the same day they are issued.Review and maintain tax codes for accuracy on customer cards in Microsoft Dynamics 365 Business Central.Conduct periodic tax audits of customer accounts.Contact customers regarding payment on net-term accounts when necessary.Process all incoming credit card payments, including direct customer outreach regarding surcharge notices to protect the company's reputation and integrity.Contact customers to resolve payment variances and remittance issues.Maintain accurate and up-to-date notes on customer accounts to support effective recordkeeping for the Credit team.Prepare and submit refund and payment transfer requests to Accounting.Assist with sales tax education for the Parts Billing team to support implementation and refinement of new processes.Process, review, and enter credit applications into Bectran.Send customer statements as requested or as part of the collections process.Review and resolve uncaptured Parts credit card payment issues.Monitor the ATC Payments email inbox and respond to miscellaneous requests, including credit references, forms, and payment-related inquiries.Ensure all customer payment receipts are properly coded to customer accounts, including monitoring credit card postings within seven days.Excellent communication skills, interpersonal and customer service skills.Experience with credit application systems (Bectran) is preferred.Demonstrated accuracy in processing financial transactions.Proficient in Microsoft Office Suite and financial software applications.Ability to maintain confidentiality and compliance with company policies and financial regulations.High school diploma or equivalent required.• Experience in accounting or related field preferred.Prolonged periods of sitting at a desk and computer work.• Occasional phone interaction with customers.• On-site position, we are unable to offer relocation for this role.Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.