Customer Service Associate II - Core Business

Customer Service Associate II - Business | Cincinnati, OH (Hybrid) Various Hours Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. We’re looking for a Customer Service Associate II to join our ever-evolving Customer Experience team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Customer Experience Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. What you’ll own Ability to remain composed and customer focused at all times Proficient in written communication to include use of proper grammar and spelling Payments processing or call center environment experience Ability to articulate actions taken & properly set expectations for servicing resolution Working knowledge of PC/laptop and Microsoft Office applications – focused on Teams and Outlook Ability to prioritize and manage time effectively Ability to effectively communicate – both written and verbal Comprehension of various technology, i.e., browsers, internet connection, payment devices Where you’ll own it You’ll own it in the Cincinnati, OH Office (hybrid position). While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. Training Schedule (ONSITE): 13 Weeks - 8:30am - 5:00pm This role has various shifts: 5 Days weekly-8 hrs daily or 4 Days weekly- 10 hrs days). Start times: EARLY RANGE-7am-9am, MID RANGE-9:30am-11:30am or LATE RANGE- 1:30pm-3:30pm What you’ll bring Curious – You ask the right questions, listening and learning to get better every day. Empowered – You use your initiative, taking calculated and thoughtful risks to progress. Dynamic - You champion your ideas and stay flexible to make them happen. You know that every action adds up. Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you. (JR0601466) Job Type: Full-time Pay: $19.00 per hour Expected hours: 40 per week Shift: 10 hour shift 8 hour shift Day shift Work Location: Hybrid remote in Cincinnati, OH 45249